Bought a code, already redeemed

Discus and support Bought a code, already redeemed in XBoX Games and Apps to solve the problem; So I bought a code from the Microsoft Store (yes, it was their website), and I got the confirmation email, so I go to redeem the code, and it's already... Discussion in 'XBoX Games and Apps' started by Electric Droyer, Apr 23, 2019.

  1. Electric Droyer
    Electric Droyer Guest

    Bought a code, already redeemed


    So I bought a code from the Microsoft Store (yes, it was their website), and I got the confirmation email, so I go to redeem the code,
    and it's already redeemed! I dont know how this happened as no one opened the email, and i opened it the second it came. I bought it through another account, not this one.

    :)
     
    Electric Droyer, Apr 23, 2019
    #1
  2. PalmettoBling Win User

    Bought a code, already redeemed

    In that event, I'd have to direct you to offical support. Your best bet is to go to your
    Microsoft Account page and click "Payments & Billing" > Order History. From Order History, find the code purchase, and click "Get order help". That page will provide you with details
    on the best way to contact the Billing Department to get this issue fixed.

    The other thing to check, and please not I'm not certain how buying codes from the site works, is if the order itself automatically redeemed on the Microsoft Account that made the purchase? It would also show up in the list of orders on the Order History
    page. It's unlikely, but you'd already be there so worth making sure.

    Wish we could help more, but this is an issue that needs to be handled by someone with access to billingg and internal services.
  3. Electric Droyer Win User

    Bought a code, already redeemed

    If it helps, I have the confirmation emails.
  4. Onyx Is Here Win User

    Bought a code, already redeemed

  5. denis97g Win User

    bought fallout 4 goty or xbox one....no dlc are showing up

    sorry fot that, but dlcs are on a redeemable code and since you bought a used copy, it's likely that they were already redeemed.
  6. KindGryphon Win User

    I redeemed a game item on the wrong account.

    Can the person who bought it then atleast get a refund?
    Not if the code was already redeemed, no.

    Gifted codes are only refundable if they havent yet been redeemed
Thema:

Bought a code, already redeemed

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