Bought 1year subscrption but asked to renew every month

Discus and support Bought 1year subscrption but asked to renew every month in XBoX Games and Apps to solve the problem; I bought premium 1 year description in January 2017. The application asked me to renew in February which I did in error. The cost was refund. Now its... Discussion in 'XBoX Games and Apps' started by Gerhard Engelbrecht, Mar 10, 2017.

  1. Bought 1year subscrption but asked to renew every month


    I bought premium 1 year description in January 2017. The application asked me to renew in February which I did in error. The cost was refund. Now its March and its asking me to renew again. What is going on? I paid for a full year!

    :)
     
    Gerhard Engelbrecht, Mar 10, 2017
    #1
  2. R1CH5TER
    R1CH5TER Guest
    Reward credits

    Did you renew a while before your subscrption was due to end?

    For example if you renewed 5 months before it was due to end, you would get the reward credits in 5 months time when the new sub kicks in.
     
    R1CH5TER, Mar 10, 2017
    #2
  3. nyearslater
    nyearslater Guest
    Auto renew

    I bought 1 month gold member before. After that month, I never renew it anymore, and I check my account it says auto renew is off. but microsoft still deduct money from my debit card every month.

    what is going on here?
     
    nyearslater, Mar 10, 2017
    #3
  4. Mister Maka
    Mister Maka Guest

    Bought 1year subscrption but asked to renew every month

    Hey there gerharden.

    Odd that it's continuing to ask you to renew. Did you have a previous subscription that is expiring soon, by chance? If so, once that subscription ends and your new subscription starts, it should stop notifying you to renew.
     
    Mister Maka, Mar 14, 2017
    #4
  5. Mister Maka Win User

    Bought 1year subscrption but asked to renew every month

    Hey there gerharden.

    Odd that it's continuing to ask you to renew. Did you have a previous subscription that is expiring soon, by chance? If so, once that subscription ends and your new subscription starts, it should stop notifying you to renew.
  6. R1CH5TER Win User

    Reward credits

    Did you renew a while before your subscrption was due to end?

    For example if you renewed 5 months before it was due to end, you would get the reward credits in 5 months time when the new sub kicks in.
  7. ngocphi Win User

    Has anyone been able to get their original gold subscription back after a free trial of game pass ultimate?

    Basically yearly renewal was discontinued years ago

    You can still get yearly codes BUT since you re on ultimate this is IMPORTANT you MUST turn off autorenewal then wait for your 1year and a month to expire and then you turn free accoumt

    Then add an 1year code for upto 3 years

    If you want to get ultimate then itbiy ultimate for upto 3 years upgrade (depending on your gold time)

    Adding a yearly code now wont add 12 months only at conversion rate of 4 months for every 12 month code
  8. ngocphi Win User

    Signed up for half price gold for one month but been charged full price

    there is no promotion like that

    You usually will get 1month or 1year promotion but it is during that period are you billed the discounted pricesand renewal would be full price

    Live is 7.99 a month min depending on region
  9. SS Slapnuts Win User

    auto renewal

    I bought a 24m prepaid code and its still charging me with the auto renewal every month
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Bought 1year subscrption but asked to renew every month

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