Bonus Points for Tom Clancys Wildlands not deposited.

I wrote to you a few days with this problem:



I purchased Wildlands through the Microsoft store to earn the bonus credits, but never received them. It was one of the My missions to get bonus points for the month of March. Can you help out with this?

Your Response was this:

Hello ,



The Ghost Recon offer was only for physical purchases from MicrosoftStore.com, as stated in the FAQ for that offer:



Which items are eligible for this offer?

To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

• Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits



Since your purchase was made digitally, it was not eligible for that offer.

So my response to this message since I can not reply is that I purchased it through the microsoft.com store to ensure I received these points, since I did read the FAQ before purchasing, as well as writing a post to you. This is the email I received from
the store, without my personal information and product key as well as order number. I think it is disheartening to have to jump through hoops to be able to receive the points I have earned. I write to support and the only response is that I didn't purchase
it properly, when I clearly did.

[table][tr][td][table][tr][td]Thanks for shopping with us! [/td][/tr][tr][td]Hi there, [/td][/tr][tr][td]Thanks for your order. Here's what you need to know: [/td][/tr][tr][td]You can download the digital products in your order and start using them right away. Yay![/td][/tr][tr][td][/tr][tr][td]Thanks again, and enjoy. [/td][/tr][/table]





[table][tr][td][td]Tom Clancy's Ghost Recon Wildlands for Xbox One Download Code Unit price: $59.99 Qty ordered: 1Product key: [/td][td]$59.99 [/td][/tr][tr][td][td][td][/tr][/table]



[table][tr][td][table][tr][td]Subtotal: [/td][td]$59.99 [/td][/tr][tr][td]Sales Tax: [/td][td]$0.60 [/td][/tr][tr][td] [/td][td] [/td][/tr][tr][td]Total: [/td][td]$60.59 [/td][/tr][/table]

[/td]
[/tr]

[/table]


[table][tr][td]Tom Clancy's Ghost Recon Wildlands for Xbox One Download Code - Additional Product Information:[/td][/tr][tr][td]Redeem a prepaid code You can redeem all types of prepaid codes, including Xbox gift cards, Xbox Live Gold cards and Xbox Music Pass cards—and have them applied to your account immediately. Here’s how:Computer steps 1. Go to https://live.xbox.com/redeemtoken and click Sign In 2. Sign in with your Microsoft account 3. Click Redeem 4. Enter the 25-character prepaid code and click ConfirmXbox One console steps 1. From the Home screen, scroll right to Store 2. Under Categories, select Games 3. Select Use a code. Or, say "Xbox, use code" 4. If prompted, sign in 5. Otherwise, select Or enter the 25-character code and then enter your code[/td][/tr][/table]

[/td]
[/tr]

[/table]

:)

 

Bonus Points for Tom Clancys Wildlands not posting

Hello vertigo860,

The Ghost Recon offer was only for physical purchases from MicrosoftStore.com, as stated in the FAQ for that offer:



Which items are eligible for this offer?

To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

• Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits



Since your purchase was made digitally, it was not eligible for that offer.

 

Bonus Points for Tom Clancys Wildlands not posting

I purchased Wildlands through the Microsoft store to earn the bonus credits, but never received them. It was one of the My missions to get bonus points for the month of March. Can you help out with this?

 

What you posted is just a receipt for your purchase. That does not change the terms of the promotion which stated that the physical (hard copy) had to be purchased. The reward program cannot reward purchases made outside of the terms & conditions or within
the confines of a specific promotion.

The staff will review and reply within 1-2 business days, but their response will be the same from your previous post. It was stated in the terms and they cannot do anything to change that.

 

Hello vertigo860,

As stated in your previous post, this offer is only for physical (disc copy) purchases from the MicrosoftStore.com store:

Which items are eligible for this offer?

To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

• Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits



As you confirm via your receipt, since your purchase was for a digital copy (a code redemption), it was not eligible for that offer.