Bo6 is asking me to buy the cross gen edition even though I bought the vault edition I...

I originally bought the cross gen edition then recently bought the vault edition package separately. It just says buy in the store nothing for install.

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear about this issue. Could you please confirm which "Vault Edition" you purchased? There are two different Vault Edition versions available in the Xbox Store: These are:

Call of Duty:registered:: Black Ops 6 - Vault Edition - https://www.xbox.com/en-US/games/store/call-of-...

- This Vault Edition is the complete package with a base game and other freebies.

Then, there's Call of Duty:registered:: Black Ops 6 - Vault Edition Upgrade

- https://www.xbox.com/en-US/games/store/call-of-...

- This Vault Edition doesn't have the base game. It requires existing ownership of the digital version of the Call of Duty:registered:: Black Ops 6 - Cross-Gen Bundle on Xbox One / Xbox Series X|S (sold separately), or an active subscription to select Game Pass plans (Game Pass Ultimate, Game Pass Console).

You can confirm which Vault Edition you have purchased on your Order History on this link https://account.microsoft.com/billing/orders.

If you have Call of Duty:registered:: Black Ops 6 - Vault Edition Upgrade, you will need to purchase the base game or own Xbox Game Pass Ultiamte or Standard Xbox Game Pass for you to play it. However, if you have the Call of Duty:registered:: Black Ops 6 - Vault Edition, please check if all contents are installed on your Xbox.

Hope this helps. Let me know if you have further questions or need clarification.

If you look at your account.Microsoft.com it would probably be the charge for the cross gen mw2

HOWEVEr if you are trying to refund the mw 2 cross gen then no as mentioned you played it

Mw2 vault edition. Is a upgrade to the base game not a replacement

You wouldve had to buy the cross gen to play vault edition

I don't think you realize what you bought

When you buy the vault edition you MUST have the base game to play it

The vault edition code only gives you the additional dlc NOT THE game

Hi and thanks for reaching Microsoft Xbox gamer's community.
My name is Josef.
I'm an Independent Advisor

Hope you're doing great today

Unfortunately the upgrade to the vault edition is available right now just to the people who purchased the digital cross-gen bundle

I have bought the cross gen edition on disc, yet I still can’t buy the upgrade. Do you mean it’s available for people who bought the cross gen edition digitally? If so, why?

my brother buy the cross gen edition and we share since years,i buy the vault edition upgrade and i get nothing no skins and no operator,i cant see the operators from the vault edition anymore,is it not working? i guess i will my money back but in my order history it insnt aviable yet