Bo3 recording issue threatre involving glitch back??

Hello Salty_Cinnabon,

We are glad to know that everything is working now.

Please do not hesitate to ask the community anytime just in case you have any questions in the future.

Regards,

Hello Salty_Cinnabon,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

According to your description, you have combined all Xbox Game Bar-related troubleshooting steps to ensure that they will resolve your problem. The Xbox Game Bar problem, however, is intermittent and the software itself either crashes or fails to take the screenshot you needed. Let us investigate and double-check this together so that we can resolve it as soon as possible.

We appreciate that you expressed your concern so that we could investigate the root cause of the problem, and we also value the list of troubleshooting steps you provided. We understand that this problem has been troubling you for a while, and previous troubleshooting attempts have resolved it, but today seems to be an exception. As a result, we would like to inform you that any issues with Xbox Game Bar is also related to Windows since both Xbox app and this app (Xbox Game Bar) come pre-installed. We'll now make some suggestions for troubleshooting that you can do or leave out (skip).

To better isolate your issue, we would like to ask for few questions:

1. Is your Xbox Gaming Services up-to-date?
   
2. Do you have antivirus, antimalware, VPN, firewall, proxy and PC Optimizer installed in your PC?
   
3. Would you mind providing the version of your Xbox app and Gaming Services?
   
   • Please check the Xbox app version and the gaming services version through Xbox app > select Profile icon > Settings > About.
     
4. May we know your Windows version and edition? Please search on Windows search bar the word "WINVER," and select the app then take a screenshot of it's content (please see sample screenshot below).
   
   
   
   
   
   
   

Suggested troubleshooting and kindly skip those steps you have perform already.

1. Please update your Windows OS including the Optional Updates this will help you run apps that will require updated Windows OS.
   
2. To ensure you are getting the best performance out of your graphics card, you can download and install latest drivers (based on manufacturer) here:
   
   • NVIDIA
     
   • AMD
     
3. Please go to Settings > Apps > Apps & features > Select the Xbox Game Bar. Select the Advanced options link under the name of the Xbox Game Bar. On the page that opens, select Repair if it's available. If it isn't available, select Reset.
   
4. Run System File Checker and DISM Tool
   
   • In Windows search bar, search for Command Prompt and Run as Administrator.
     
   • Copy the command below one line at a time and paste it on Command Prompt:
     
     DISM /Online /Cleanup-Image /CheckHealth
     
     DISM /Online /Cleanup-Image /ScanHealth
     
     DISM /Online /Cleanup-Image /RestoreHealth
     
     SFC /scannow
     
5. Restart and disable all antivirus, antimalware, VPN, proxy, firewall and PC Optimizer. Please update us on how it went.
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

You would want to go to http://support.xbox.com/contact-us to set up a call back with support.

If the glitch involves pre-ordering a game, a lot of people report it as a glitch, but it actually isn't.

Hello MasoudNiekzad,

By rendering video games, you mean that you play any game and it starts glitching or similar?

Maybe can you record a video to show us how it looks?

The bad part of this is not having support in your country, so let's hope we can manage a solution that doesn't involve sending the console back. Maybe you can return it to the shop you purchased it to have it replaced?

schnurrer

Hello ,

By rendering video games, you mean that you play any game and it starts glitching or similar?

Maybe can you record a video to show us how it looks?

The bad part of this is not having support in your country, so let's hope we can manage a solution that doesn't involve sending the console back. Maybe you can return it to the shop you purchased it to have it replaced?

schnurr

Hello again,

Well if you mean glitching or similar a hardware problem, i don't think so.

actually the game is not smooth in performance. and differ in different games, mostly in Fifa 19. but I'll record a video and send you to check later.

thank you a lot.