Bluray - Star Wars 4k Ep8 (italian version confirmed) won't play on Xbox One X

What are the symptoms? I have a similar problem with the bluray Star Wars 4K Ep8 (italian version). The bluray player app starts but the loading "circle" hang at half and the app stuck there forever (but it is possible to close it, the console is not blocked)

Hi there, Menion2k!

This issue is currently being looked into by the proper teams. Once we have more info to share, we will let you know. We appreciate your patience and understanding in regards to this.

In the meantime, if you have any other support questions that we can assist with, just let us know.

The Xbox One S only plays 4k video from online services such as Netflix and Hulu. Only the xbox one X has a 4k Bluray Drive

The HDMI IN on the XBOX ONE / ONE S / ONE X are all just 1080P there is no 4K pass through on those consoles.

The Xbox One S Supports 4K Bluray and 4K screen resolution - not 4K gaming

The Xbox One X Supports 4K Gaming, 4K Bluray and 4K screen resolution

- Game developer has to make the game 4K

- 4K pass-through is a hardware feature that does not exist within the console. You'd be better

off running your 4k Sky Q into the TV directly. (the xbox is doing what it's designed to do)

Hi,

This is still a problem for me, but...thx to another member on a different thread I've found a workaround. There's still an issue that exists on the Xbox One X that needs attention and resolution, but at least there is a workaround.

So to recap, playing 3D BluRay discs on the Xbox One X causes the TV to show a loss of signal, like the Xbox One X is no longer outputting an HDMI signal. Very occasionally if I hard reboot the console with the disc still inside and then immediately
play the disc on boot, it works, and the disc plays in 3D, but most of the time not. 3D BluRays plays on the same TV with my One S connected no problem for me, so the issue seems to be with the One X only.

Now for the workaround, which will hopefully lead to the engineers finding and resolving the root cause of the problem also. If I set my Xbox One X, in the Display settings, to 1080p output (I still have the "Allow 4K" and "Allow HDR" checkboxes checked) the
TV switches from 4K 2160p to 1080p display mode as expected. When the Xbox One X is set to 1080p resolution all 3D BluRay discs that I have tried play in 3D first time, without problem. Switching the Xbox One X back to 4K 2160p output, the TV switches back
to 2160p as expected. However now when I try to play 3D BluRay discs, the same issue is back, in that as soon as the Xbox One X tries to set the TV to 3D Move, I get a loss of HDMI signal?

I've no idea is this is an issue specific to the combination of the Xbox one X and LG 3D TV's (as others who are reporting the problem also seem to have LG 3D TV's). Maybe the LG 3D TV's don't like to be switch from 4K to 1080p 3D mode? Or is the
Xbox One X doing something silly, like trying to set 3D mode on the TV, when the display resolution is still 2160p? Which won't work as there's no such thing as 4K 3D.

I have a workaround now, but I'd rather this was investigated, and fixed.

Just to recap, I have an LG 55UH850V 4K HDR 3D LED TV, with the latest firmware from LG.

Thx