Bluray discs not detected

Discus and support Bluray discs not detected in XBoX on Consoles to solve the problem; Blu ray discs are no longer being detected by my console. The error code I get is 0x8080002. Games and DVD's play fine. Have tried a hard reset,... Discussion in 'XBoX on Consoles' started by JimHet, May 3, 2014.

  1. JimHet
    JimHet Guest

    Bluray discs not detected


    Blu ray discs are no longer being detected by my console. The error code I get is 0x8080002. Games and DVD's play fine. Have tried a hard reset, clearing persistent storage and turning off BD live but none of that worked. Is there anything else I can try
    ?

    :)
     
    JimHet, May 3, 2014
    #1
  2. Mister Quimby
    Mister Quimby Guest
    Bluray discs not detected

    Hey there xXSPAWNXx78 and IgotTSondabrain!

    If you haven't already, please go ahead and give the steps I provided above a try. If you continue to experience the issue, please create a new thread. This way you can receive support specifically tailored to you. Be sure to include the details of the issue
    as well as any troubleshooting steps that you have tried. Thanks in advance!
     
    Mister Quimby, May 3, 2014
    #2
  3. Mister Quimby
    Mister Quimby Guest
    Bluray discs not detected

    Hey there Phoenix Bass!

    Sorry to hear about the disc issue. Just to make sure that we have not missed any troubleshooting steps, I would like you to try a few to see if we can get this issue sorted.

    Please give the following steps a try:



    • From the home screen press the Start button.
    • Select Settings and then select Disc and Blu-ray.
    • Select Persistent Storage and then select Clear Persistent Storage.
    • Press and hold the power button on your Xbox One console for 10 seconds.
    • Once your console is powered off, unplug the power cord.
    • Wait 5 minutes and then plug in your console.
    • Power on your console and try to play a Blu-ray disc.
    Give the suggested steps a shot and let us know if you are still experiencing an issue playing Blu-ray discs
     
    Mister Quimby, May 3, 2014
    #3
  4. ElvishCypress
    ElvishCypress Guest

    Bluray discs not detected

    Try this:

    Uninstall Blue-Ray App.

    Go to Settings>Disc and Blu-ray Settings

    Make sure there is a check at 24 hz.

    Scroll down to persistent storage, clear it.

    Go back to the home screen.

    Make sure no disc is in disc drive

    Power cycle console for 10 seconds

    Power drain, and unplug everything

    Wait for the light on PSU to disappear

    Reconnect cables in this order: HDMI (both, if necessary), Kinect, Ethernet (if necessary), Power cord to console and directly to wall, (if possible.)

    Restart console

    Download Blu-Ray player app

    Go to home screen, and test:
     
    ElvishCypress, May 4, 2014
    #4
  5. JimHet
    JimHet Guest
    Unfortunately didn't work although some of my Blurays sometimes play. My son is going to take the discs that won't play to try on his mates Xbox one.
     
    JimHet, Oct 31, 2018
    #5
  6. ElvishCypress Win User

    Bluray discs not detected

    Try this:

    Uninstall Blue-Ray App.

    Go to Settings>Disc and Blu-ray Settings

    Make sure there is a check at 24 hz.

    Scroll down to persistent storage, clear it.

    Go back to the home screen.

    Make sure no disc is in disc drive

    Power cycle console for 10 seconds

    Power drain, and unplug everything

    Wait for the light on PSU to disappear

    Reconnect cables in this order: HDMI (both, if necessary), Kinect, Ethernet (if necessary), Power cord to console and directly to wall, (if possible.)

    Restart console

    Download Blu-Ray player app

    Go to home screen, and test:
  7. xXSPAWNXx78 Win User

    Bluray discs not detected

    the still does it work either and even does that in the games to I insert the original games and make sure are the bluray disc and clean before insert in and the games as well what going on it was fine until all this update started to happen is acting even
    worst can some help troubleshoot this problems.
  8. JimHet Win User

    Bluray discs not detected

    Unfortunately didn't work although some of my Blurays sometimes play. My son is going to take the discs that won't play to try on his mates Xbox one.
  9. Mister Quimby Win User

    Bluray discs not detected

    Hey there xXSPAWNXx78 and IgotTSondabrain!

    If you haven't already, please go ahead and give the steps I provided above a try. If you continue to experience the issue, please create a new thread. This way you can receive support specifically tailored to you. Be sure to include the details of the issue
    as well as any troubleshooting steps that you have tried. Thanks in advance!
  10. Mister Quimby Win User

    Bluray discs not detected

    Hey there Phoenix Bass!

    Sorry to hear about the disc issue. Just to make sure that we have not missed any troubleshooting steps, I would like you to try a few to see if we can get this issue sorted.

    Please give the following steps a try:



    • From the home screen press the Start button.
    • Select Settings and then select Disc and Blu-ray.
    • Select Persistent Storage and then select Clear Persistent Storage.
    • Press and hold the power button on your Xbox One console for 10 seconds.
    • Once your console is powered off, unplug the power cord.
    • Wait 5 minutes and then plug in your console.
    • Power on your console and try to play a Blu-ray disc.
    Give the suggested steps a shot and let us know if you are still experiencing an issue playing Blu-ray discs
Thema:

Bluray discs not detected

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