Bluetooth not working

Jonesy Jones · Sep 23, 2023

My Bluetooth controllers disconnect and reconnect after a minute or so of playing. I have all the updated drivers, updates for the controllers and even updated the motherboard Bluetooth. I have updated every single thing on this computer in hopes it will function properly but alas, it does not. I have come to the conclusion that the problem here is Windows 11 since I have windows 10 on another computer and do not have the same issues. I need expert help on this and please, before you direct to a copy and pasted trouble shooting forum, I have looked at several. I need actual help to fix this without a dongle for Bluetooth or something extra to buy when the PC itself should do a simple thing like this. Motherboard is Asus prime z790 A Wi-Fi. Thank you in advance.

:)

Tomm_A

Hello Jonesy Jones,

We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).

Thank you for your understanding.

Respectfully,

Tomm_A

Hello Jonesy Jones,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, you are connecting your controller through Bluetooth and it keeps on disconnecting and reconnecting. Let us check and see on what we can do to help resolve your concern in a timely manner.

We truly appreciate for trying some steps to help resolve the issue and yet the issue still persists. Let us perform some troubleshooting steps which have not yet performed in your end.

By the way, before we proceed any further, we would like to set your proper expectation that we have a dedicated team that specializes issue on Windows device drivers. What we will do is to try the available troubleshooting steps in my end and if the issue still persists, we will endorse this topic to the specialized team to get the best assistance.

For the meantime, here are troubleshooting steps that are worth trying for:

For your reference, see: Set up Bluetooth on your Xbox Wireless Controller | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

StuartATrueRed

It won't work, as the bluetooth dongle will not work on the Series X|S as the console does not support the bluetooth adapter. If you want to use a keyboard on the console, then you will need a wired keyboard or a wireless keyboard that is not bluetooth.

SwordofWhedon

if your computer doesn't have Bluetooth and a Bluetooth antenna it's not going to work. You can purchase a Bluetooth adapter for under $10 from Amazon

Nabil1701

No I don't have the dongle. I use Bluetooth, but it doesn't work properly with Bluetooth

Bluetooth not working