Blues Screen

Hi Trinity, I’m Ryan.

Can you please share a photo of the screen if possible?

This is the official support article to troubleshoot screen issues:
https://support.xbox.com/help/hardw...tv-or-monitor-screen-is-blank-while-connected

First perform a hard reset by disconnecting both the HDMI and power cable (all connections - TV, console, and wall outlet) and wait at least 10 seconds before reconnecting everything, then see if it’s back to normal on startup.

If the issue persists, you would need to perform a factory reset (specifically refer to the USB flash drive section if you can’t get to the settings screen on your console):
https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Here to help.

Hi ,

Typically, in-game problems require support from the game developer, which, in this case, is PUBG Support.

However, if the problem was a Windows side with a windows blue screen with an error code, we would need more information about it to assist you. Please provide a screenshot or the exact verbiage that was shown during the blue screen.

Thank you,

XBF Drew

Thank you for your answer. It's to fast I can't remember what does it says when the blues screen appears. Next time I will try to remember.

Hi VitanCvetanovski,

Typically, in-game problems require support from the game developer, which, in this case, is PUBG Support.

However, if the problem was a Windows side with a windows blue screen with an error code, we would need more information about it to assist you. Please provide a screenshot or the exact verbiage that was shown during the blue screen.

Thank you,

XBF Drew

I'm having the exact same issue... none of my blue rays will play.. only the audio will play as the blue ray load screen stays stuck on the blue loading screen.

Oh because i seen red,blue,purple xbox 360 boot screens and blue xbox one boot screen...