蓝屏 [Blue screen]

Hi 90901,

It seems like this is regarding a game played on Windows 10. Please click on the link listed below for games that freeze or crash:

Game freezes or stops responding on a Windows 10 device

Let me know if this helps. Also, here is a link concerning video and audio issues:

Troubleshoot game audio or video issues on Windows 10

Hi Trinity, I’m Ryan.

Can you please share a photo of the screen if possible?

This is the official support article to troubleshoot screen issues:
https://support.xbox.com/help/hardw...tv-or-monitor-screen-is-blank-while-connected

First perform a hard reset by disconnecting both the HDMI and power cable (all connections - TV, console, and wall outlet) and wait at least 10 seconds before reconnecting everything, then see if it’s back to normal on startup.

If the issue persists, you would need to perform a factory reset (specifically refer to the USB flash drive section if you can’t get to the settings screen on your console):
https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Here to help.

Hi ,

Typically, in-game problems require support from the game developer, which, in this case, is PUBG Support.

However, if the problem was a Windows side with a windows blue screen with an error code, we would need more information about it to assist you. Please provide a screenshot or the exact verbiage that was shown during the blue screen.

Thank you,

XBF Drew

Thank you for your answer. It's to fast I can't remember what does it says when the blues screen appears. Next time I will try to remember.

Hi VitanCvetanovski,

Typically, in-game problems require support from the game developer, which, in this case, is PUBG Support.

However, if the problem was a Windows side with a windows blue screen with an error code, we would need more information about it to assist you. Please provide a screenshot or the exact verbiage that was shown during the blue screen.

Thank you,

XBF Drew

您好！



了解到您的问题。



法配对手柄，可能是蓝牙存在问题。



建议您尝试卸载重装蓝牙驱动查看效果：



Win+X，选中设备管理器，展开蓝牙，右键选中蓝牙驱动，卸载设备；



然后重启Windows检测更新下载系统推送到蓝牙驱动或前往该品牌的官网下载对应型号的驱动；



希望以上的信息能帮助到您。