Blue Screen Xbox Game pass games

Hi mustafasınar,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please submit feedback to Team Xbox using Xbox app.

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5. Add title as [Xbox Forum]Blue Screen Xbox Game pass games [mustafasınar]
   
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Kind regards

Hi mustafasınar,

Greetings! Thank you for posting in Xbox Forums. We are happy to help.

This issue is currently known as caused by the antivirus. There are customers reporting that this issue gets resolve after disabling the antivirus running in their PC. We would suggest you to do the same and update us here.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi mustafasınar,

We have not heard anything from you and we hope you are doing fine. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been answered. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to post here in Xbox Forums.

Kind regards,

Hi,

Sorry about your issues there. Re-installing Windows because of a Blue Screen error should be a last resort. Windows 10 doesn't get BSOD errors unless the issue is quite serious, which as 'StuartATrueRed' has already pointed out could be caused by any number
of issues.

These blue screens could be caused by a number of issues, software or hardware. For software it could be driver related issue. Hardware could be a failing hard drive, failing RAM or a failing GPU, to name a few. These blue screens are not being caused
by the Game Pass PC beta app. But without a description of what the BSOD error says, there is no way of us knowing what the issue is.

PC Game Pass games use Windows 10's standard Universal Windows Platform and as such all install to the 'Windows Apps' folder. This folder is hidden by default but, it is possible to

take ownership of this folder.

Must be a driver issue then, I know my GPU, ram and hard drive are all fine, because after multiple blue screens, I rolled back the windows update required for Xbox game pass beta, and my system has been stable ever since.

i have jagyness and blurry screen all sens the up date. it hapens when i watch blue ray and play games and at just the

home screen. it was never like this before with any of the blue ray movies and games and home screen.