Blue ray black screen

takimaxi1130 · Nov 4, 2017

So I'm trying to play my blue ray on my Xbox one but I can only hear audio and not see the video. I can only see a black screen. How can I resolve this?

:)

UnholyRoth · Nov 4, 2017

Blu ray black screen

There are two "types" of Blu-ray player black screen issues (different from the system wide black screen issues) that we know about. JasonLFC, you werent' specific about which Blu-ray options you tried disabling, so first I would ask you turn off 24Hz. If
that doesn't help, please reply with the movie you were playing, including UPC code if possible. XTR, your issue could also be either one, so please try the same.

If you have 24Hz enabled and your TV doesn't support 24Hz. There is currently no protection from enabling 24Hz like there is when you try to force a display output resolution your TV doesn't support, where we display the "can you see this" dialog box, and
if you don't press OK within 15 seconds revert to the old setting. So if you enable 24Hz but your TV doesn't support it, you will just get a black screen when launching the Blu-ray player. Then when you go back to Home you switch "bonk" back to 60Hz and then
can see it. This was actually the previous behavior, and with the new Blu-ray player update this week we are trying to reduce the number of bonks, and you will stay at 24Hz even when returning to Home, and only switch back to 60Hz if you launch another app
which requests it. Unfortunately this means you'll be stuck at the black screen until you reboot the machine. In the future we'll protect you from enabling 24Hz if your TV can't support it.

Disc specific issues. We just fixed one for Avatar, but we've repro'd an issue with Jurassic Park, and heard about another couple disks. We need to know what discs you are having issues with to make progress. When you report the title, please also give
the UPC code from the back of the box so we know exactly which version of the movie you're playing.

JasonLFC · Nov 4, 2017

Blu ray black screen

Since taking the March update it appears one of my blu-rays does not work (which was working fine before the update). It loads up fine and I can hear it running but it is just a black screen, if I push the home button I can see that is playing fine on the
tile. I have tried various options such uninstalling the app, resetting the console and re installing the app as well as disabling some bluray options that would not work.

Any help would be much appreciated.

Thanks

Jason

BookishFlunky90 · Nov 4, 2017

Is the separate bluray app installed???

For some reason this is not by default.

BookishFlunky90

Is the separate bluray app installed???

For some reason this is not by default.

MuNchFrEaK

I'm having the exact same issue... none of my blue rays will play.. only the audio will play as the blue ray load screen stays stuck on the blue loading screen.

M3tal Daz3

Somebody seems to have come with a solution here: https://answers.microsoft.com/en-us...91d70001/21503e6a-9eaf-4e1b-871a-0336ef9e9921

"Put your dvd or blue ray into the console allow time for error code to show or black screen to show. When it does remove disk from console. Do
not touch your controller. After dvd or blue ray is removed reach behind your console and unpluge your hdmi cable wait 10 seconds. Then pluge the hdmi back in. You will still have an error or black screen. Then immediately put your dvd or blue ray back into
console"

zzzx RAMBO xzzz

i have jagyness and blurry screen all sens the up date. it hapens when i watch blue ray and play games and at just the

home screen. it was never like this before with any of the blue ray movies and games and home screen.

The Omega Gamer

While it does attempt to launch the blue ray player app (unlike every other app), it doesn't actually do anything beyond sit at a blue screen that says blue ray.

It started with live sign in problems and the 100% packet loss and then stopped responding to anything.

Blue ray black screen