Blue effect on screen

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, and then plug the power cord back in.

- Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the Pair and Eject buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

If your console doesn't have an Eject button, you can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button. Continue holding the Pair and Eject buttons for 10-15 seconds.

- Once you see the Startup Troubleshooter, select Factory Reset and then choose "Keep Games and Apps"

- Once the Reset is complete, you'll be prompted to sign into your console using your Microsoft account credentials, after which you'll choose your preferred settings and your console should display normally again.

NB: A factory reset keeping games and apps will not delete your game saves as they are backed up in the cloud and will resync once you've signed in.

Hi Trinity, I’m Ryan.

Can you please share a photo of the screen if possible?

This is the official support article to troubleshoot screen issues:
https://support.xbox.com/help/hardw...tv-or-monitor-screen-is-blank-while-connected

First perform a hard reset by disconnecting both the HDMI and power cable (all connections - TV, console, and wall outlet) and wait at least 10 seconds before reconnecting everything, then see if it’s back to normal on startup.

If the issue persists, you would need to perform a factory reset (specifically refer to the USB flash drive section if you can’t get to the settings screen on your console):
https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Here to help.

Hi ,

Typically, in-game problems require support from the game developer, which, in this case, is PUBG Support.

However, if the problem was a Windows side with a windows blue screen with an error code, we would need more information about it to assist you. Please provide a screenshot or the exact verbiage that was shown during the blue screen.

Thank you,

XBF Drew

Thank you for your answer. It's to fast I can't remember what does it says when the blues screen appears. Next time I will try to remember.

Hi VitanCvetanovski,

Typically, in-game problems require support from the game developer, which, in this case, is PUBG Support.

However, if the problem was a Windows side with a windows blue screen with an error code, we would need more information about it to assist you. Please provide a screenshot or the exact verbiage that was shown during the blue screen.

Thank you,

XBF Drew

Bluestacks has nothing to do with Xbox, Your best option would be to contact the Bluestacks developers https://support.bluestacks.com/hc/en-us