Blu-Ray player (0x91d7000a) and Netflix (x7361-1254-C00d7159) HDCP errors

If it isn't happening with other devices to your TV and you've tried different cables, then it sounds like it must be a faulty output chip on the X1, and probably needs a replacement.

Tried a different HDMI cable, and there is only 1 port on my current TV.

Hey there Rooster7666!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

Ditto for me, already had the Xbox One swapped out to no avail.

There appears to be a compatibility issue in HDCP content protection over HDMI between the Xbox One and my television Panasonic model TX-P42GT20B. When I play HDCP protected content (from Blu-ray player app, from Amazon Instant Video app) over a direct HDMI
connection to my television the content works fine. However if I switch the TV input to a different source briefly (e.g. to tune in a TV channel) through the remote control and then switch back to the input source for the Xbox it refuses to play any HDCP content
until the Xbox is rebooted. All HDCP content is a black screen. Non-protected content is still working, including menus, the progress slider for the video. Even audio is playing (through SPDIF) but HDCP video is broken. It is restored by doing a hard (but
not soft) reset of the Xbox. I can tell that the Xbox detects the input source has been changed on the TV because audio (which is going direct to an amp) halts, so the Xbox is pausing video playback, but won't allow it to start again. The same TV, same HDMI
cable, same configuration works from 3 other HDCP devices (two bluray players and a set top box) so there's not a fundamental issue with the TV or its HDCP support, but the Xbox One appears to get into an unhappy state which can be cleared with a cold restart.

Over the course of 4 months I've been trying to get this issue resolved, I have various support case numbers. After two months of being told it was a software problem I was suddenly told it might be a hardware problem and asked to return my unit. The unit
was merely reset without any "repair" and returned damaged. I have now been sent a replacement. At all times the problem with HDCP content has persisted, so clearly it is not a fault with any particular Xbox.

It is however still a fault, and I feel as though I'm being treated dishonestly by support. For one thing, the distinction between a hardware or software fault I understand, but is irrelevant to me as a customer other than what the remedy might be (if it
is a hardware fault then swapping the unit should fix it). A device that has to be rebooted anytime I switch TV sources is no less broken or useless for having a software fault than a hardware fault, yet somehow it is acceptable to never fix this problem if
it's "software". This is a pointless distinction that the manufacturer of my Blu-ray player couldn't hide behind, could you imagine them telling me the hardware is fine but the firmware has a problem, so I should tolerate the fact that it doesn't work?

any updates to this? i am getting the same error code when i insert a blu ray movie. help!