Blu Ray playback issue

JAL1890 · Apr 29, 2014

When I put a Blu Ray disk in my Xbox seems to get stuck on the blue Blu Ray loading screen with the spinning white circle. It doesn't matter the movie as I've tried several. The odd thing is that I can hear audio from the disk menu but no video. Just the
Blu Ray loading screen.

:)

fjosh · Apr 29, 2014

Blu-ray Playback Issue

It's a Philips 46PFL3608

I will try cable and port swapping.

fjosh · Apr 29, 2014

Blu-ray Playback Issue

I should have replied a while ago but I finally got it working again. I don't know what it was, specifically, that fixed it but I did a number of things including: Completely shut the Xbox One down by holding the power button for several seconds, swapping
HDMI cable, and trying different ports on my TV.

ElvishCypress · May 4, 2014

Try this: Uninstall Blue-Ray App.

Go to Settings>Disc and Blu-ray Settings

Make sure there is a check at 24 hz.

Scroll down to persistent storage, clear it.

Go back to the home screen.

Make sure no disc is in disc drive

Power cycle console for 10 seconds

Power drain, and unplug everything

Wait for the light on PSU to disappear

Reconnect cables in this order: HDMI (both, if necessary), Kinect, Ethernet (if necessary), Power cord to console and directly to wall, (if possible.)

Restart console

Download Blu-Ray player app

Go to home screen, and test:

And checking the settings, under blu ray and disc.

Xv DANT3zZ vX · Jul 18, 2014

Hi Jal1890 I know this thread is a few months old but I just wondered if you tried ElvishCypress' suggestion and whether it worked or not?

ScubaCrush · Oct 31, 2018

I bought a refurbished Xbox One a couple of years ago and I had this problem. Sometimes blu rays & DVDs work, but most of the time they don't. Very disappointing. None of the solutions in the forums work. I even sent my Xbox One in to have Microsoft
look at it since it was covered under warranty. I did that twice, but they didn't fix it.

User 9242019

All Blu-ray players use software for playback. It is called firmware and generally is user updateable. The Xbox One is a proper Blu-ray player that has issues at the moment. Lip sync and no 3D playback among them.

WillSmithVXR

[quote user="Jayadub"]

All Blu-ray players use software for playback. It is called firmware and generally is user updateable. The Xbox One is a proper Blu-ray player that has issues at the moment. Lip sync and no 3D playback among them.

[/quote]

I don't need to download an app to use my Blu-ray player and it updates its own firmware.

Obsessive Power

Blu-ray persisant storage is for the internet featues some Blu-ray movies, it has nothing to do with the playback of the movies.

KhajiBower34

Hello SonicXHero, My name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry to hear that you're experiencing issues with Blu-ray playback on your Xbox Series X. I can offer some steps you can try:

1. Make sure your Xbox Series X is running the latest system software. Updates often include bug fixes and improvements that can address issues with Blu-ray playback.

2. Some Blu-ray discs require firmware updates for proper playback. Check for any available updates on your console.

3. On your Xbox Series X, navigate to Settings > Disc & Blu-ray > Persistent Storage, and select "Clear Persistent Storage." This will clear any temporary data that might be affecting the playback.

4. Go to Settings > Disc & Blu-ray > Blu-ray > Persistent Storage, and select "Reset Blu-ray." This will reset the Blu-ray settings to their default values.

5. If possible, try playing other Blu-ray discs to see if the issue is specific to certain movies or if it occurs with all discs. This can help determine if the problem is related to the console or the specific Blu-ray discs.

It's worth noting that occasionally, certain Blu-ray discs can have compatibility issues with specific players or consoles. If the problem persists with multiple copies of the same disc, it's possible that there may be an issue with the disc's encoding or compatibility with the Xbox Series X.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

WILDman260

Not sure about the sync issue, but the Blu-ray app on my XB1 S keeps wanting to update every time I go to the update section in "my games & apps". And also 4k playback isn't working.

It seems the latest console update messed up the Blu-ray/video playback in many areas.

Blu Ray playback issue