Blu-Ray issues. Please help.

MICROSHEIT · Jan 29, 2014

My movies all play, but the audio seems to disappear completely or sometimes go out of sync through most of my movies. Can anybody help me resolve this issue?

:)

Mister Maka · Jan 29, 2014

Total system crash on Xbox One S while running a UHD 4K BluRay & no ATMOS or DTS X.

Hey there!

If you haven't tried already, please clear you your persistent storage with the blu-ray app following the steps in this Disc and Blu-Ray setup. If you're still having
issues with getting films to play, please create a new thread and let us know That lets us help you out one on one. Thanks!

Mia · Jan 29, 2014

Off Topic Music/Movies Thread?

I know that I'm DYING to talk about how gorgeous the Blu-ray of Star Trek: TNG is, and other movies and shows and stuff as well. I run radio shows and did film studies as a minor, so pop culture is a big passion of mine. I'd happily help to moderate, if you needed some extra eyes and it wasn't immensely presumptuous (If it is, please disregard!)

(...man, the TNG Blu-ray, you guys. IT'S A THING OF BEAUTY.)

Metalsaber · Jan 30, 2014

Can you start by giving us your connection setup?

Turning off 24p seem to address some of the issues with of sync sound/video.

MICROSHEIT · Jan 30, 2014

Yes. I have 24p off on the xbox one settings. I use my ethernet cord for wired, so while one end is connected to the xbox one, the other end of the cable is plugged into my At&T U verse receiver. I also have my hdmi cable connected from HDMI out (console)
to HDMI 2 on my Emerson HDTV.

But last night after I bought my xbox one, I tried out my blu ray movies from that app and when I would skip scenes, I noticed audio was gone on a couple of movies while I skipped to scenes that were after the beginning.
Then last night I checked Netflix, and the audio does the same things if I fast foward into a movie and click play. For some reason, the movies beginning and end are playing audio though. I would say it's my TV, but if that was the case, I
shouldn't be hearing the beginning or end. This seems to me like a software issue, maybe?

Metalsaber · Jan 30, 2014

If you are connected directly to your TV via HDMI, what is your sound settings on the X1? Stereo?

Have you tried a different HDMI cable and/or different input on the TV?

MICROSHEIT · Nov 1, 2018

I fixed it. I had to turn audio to stereo. I can hear my movies now. Thanks!

XBF Aicha T

Hello There ! Please try to update your Xbox console’s Blu-ray settings and see if it is going to solve the issue :

Follow the steps mentioned on this link => Disc and Blu-ray settings | Xbox Support

MICROSHEIT

I fixed it. I had to turn audio to stereo. I can hear my movies now. Thanks!

Metalsaber

If you are connected directly to your TV via HDMI, what is your sound settings on the X1? Stereo?

Have you tried a different HDMI cable and/or different input on the TV?

MICROSHEIT

Yes. I have 24p off on the xbox one settings. I use my ethernet cord for wired, so while one end is connected to the xbox one, the other end of the cable is plugged into my At&T U verse receiver. I also have my hdmi cable connected from HDMI out (console)
to HDMI 2 on my Emerson HDTV.

But last night after I bought my xbox one, I tried out my blu ray movies from that app and when I would skip scenes, I noticed audio was gone on a couple of movies while I skipped to scenes that were after the beginning.
Then last night I checked Netflix, and the audio does the same things if I fast foward into a movie and click play. For some reason, the movies beginning and end are playing audio though. I would say it's my TV, but if that was the case, I
shouldn't be hearing the beginning or end. This seems to me like a software issue, maybe?

Metalsaber

Can you start by giving us your connection setup?

Turning off 24p seem to address some of the issues with of sync sound/video.

Blu-Ray issues. Please help.