Blu-Ray DVD Player App Not Reading Disc

Hi,

Can you check if your console can read DVD discs please? To do this just insert a DVD movie disc. If it works, the console will load the Blu-ray Player app (make sure this this downloaded from the Xbox Store).

Note that the disc you try must be a DVD not an Xbox One or a Blu-ray movie disc.

If your console won't start the DVD movie disc then this indicates a fault with your Xbox One Blu-ray drive. These drives contain two lasers, one for DVD's and one for Blu-ray discs. Xbox One disc games are on Blu-ray, Xbox 360 games are DVD's.

Hey, guys, I'm having the same issue with my Xbox one not playing dvds. When I put the disc in the Blu-ray player app launches and then gives me this message. "We are having trouble reading this. Make sure it's a Blu-ray or DVD. If it's a game try launching
it from your game & app instead ( 0x91d70000) ". It plays Blu-ray and game discs just fine.

Hello Brian J, my name is zahir.

I will try to assist you. Please can you tell me exactly what is happening when you play a blu ray disc?

I can provide you with some basic tips so long.

Set up and install the Blu-ray and DVD player app on Xbox

To watch Blu-ray or DVD movies on your Xbox console, you first need to install the Blu-ray Player app. To install the app, choose one of the following options.

Press the Xbox button to open the guide, select Home, and then select Store.

Select Search and enter Blu-ray in the search bar. Select the Blu-ray Player app when it appears in the list of results.

Select Install to download and install the app.

Insert a Blu-ray or DVD disc into your Xbox.

Select the Blu-ray Player app when it appears.

On the Blu-ray Player app details page, select Install.

Your disc should start playing automatically.

After the app is installed, you can watch Blu-ray or DVD movies by inserting the disc into your Xbox console and selecting Blu-ray Player on the Home screen, or by finding it under My games & apps

Thank you

[quote user="FullHornet"]It makes absolutely no sense why an Xbox One would play DVDs and Blu-Ray's and not play HD DVDs.[/quote]HD DVD and Blu-ray are formatted differently on the disc. Blu-ray players cannot read HD DVDs and vice versa. The exception being
multi-format drives designed to read both (I have two).



Beyond the physical inability to read an HD DVD in a Blu-ray drive, there's the issue of software. HDi Interactive Format was the standard used to create HD DVD menus and other content on-disc outside of the actual movie files. Blu-ray uses scripts and Java.
Unless playback software can understand HDi Interactive Format, HD DVD menus won't work and the disc won't play.



If it was possible for Blu-ray players to play HD DVD, people wouldn't be holding onto HD DVD drives.

The Blu-ray player app allows you to enjoy Blu-ray and DVD movies available in your region through your Xbox One console.

Note When you insert a disc for the first time, you’ll see a prompt to install the player app. For more information, see Set up and install
the Blu-ray and DVD player app.