Blu-ray drive plays DVD's, not Blu-rays or game discs

My Xbox One console has a persistent problem playing Blu-ray movies and game discs but plays DVD's just fine. Upon inserting a disc (either movie or game) it doesn't acknowledge that a disc has been inserted. Sometimes removing and reinserting the disc multiple
times will 'force' the console to 'see' the disc but results vary wildly - case in point, I just tried The Little Mermaid blu-ray 30 times and it never once acknowledged that a disc was inserted but then it worked on the 2nd try with another movie. Meanwhile,
every DVD movie I put in works just fine the first time.

I've tried clearing the persistent storage, turning off BD-Live, all of that - nothing.

The drive makes some rather interesting mechanical noises from time to time - no rhyme or reason to it - after which the discs usually work but even that seems to have stopped as of about a week ago. As the majority of my games were purchased digitally and
my hard drive is almost full (98.8%) I'm reluctant to get a replacement because I don't want to download nearly 380GB of data all over again. Anyone know what my options might be?

:)

 

Play videos on burned discs

Can Xbox One X play mkv's, mp4's, etc that have been burned to blank blu-ray/DVD discs? I have some discs that have the DVD and blu-ray folder/file structure, but I also have discs that have videos that were just drag and dropped, then burned and I'm curious if the One X will play these.

 

DVD and Blu ray disc stopped issue

Hi guys.

My Xbox One plays games, both disc ans downloaded one, perfectly

and all the apps work perfectly as well, but whenever

I put a DVD or a Blu Ray disc, I get a "Disc Stopped" message.

Is the problem with my console or the Blu ray app ?

And what is the solution with this problem ?