blu ray app keeps on freezing

Hi there i was wondering anyone could help me please..i'm having trouble with the blu ray app..every time i try to watch a dvd the app keeps on freezing so i cant get the chance to watch any dvds..i have uninstall the app, and reinstall it, but the same
keeps on happening. : (

:)

 

Backwards compatible

Same problem. Keeps saying Not able to purchase at this time. Please try again later.

Also, when I put in my original disk, Blu-Ray player keeps coming up. Uninstalled Blu-Ray app and asks me to install Blu-Ray app again when inserting Black Ops disk.

WTF!

 

Play videos on burned discs

I've put a disk in and none of the apps even see the optical blu ray drive let alone any media files on it. The blu ray player app does play media on a blu ray disk that is in the proper blu ray format, but VLC, or even the file explorer app do not even display the optical drive. I can play media on an external drive using VLC.

 

Check this link for a possible solution:
https://support.xbox.com/en-US/xbox-one/console/disc-error

 

Hey nathanjacob01,

You can check out this troubleshooting guide on games freezing to see if any of those will help: Xbox One Game Won’t Start | Xbox One Game Freeze

If nothing works you can contact Xbox Support.

Best,

Nozzle

 

Try this link out as well Xbox One DVD Player | Xbox One Blu-ray | Xbox One Video

 

please try this -> settings - disc & blu ray - blu ray - persistent storage - clear persistent storage