Blu-ray app distorts image when playing DVDs but Blu-ray is OK

Discus and support Blu-ray app distorts image when playing DVDs but Blu-ray is OK in XBoX Games and Apps to solve the problem; Heya Capt Smiley. That's definitely a good idea, unfortunately it isn't currently an option. If you haven't already, definitely post that over on Xbox... Discussion in 'XBoX Games and Apps' started by Capt Smiley, Aug 9, 2016.

  1. Mister Maka
    Mister Maka Guest

    Blu-ray app distorts image when playing DVDs but Blu-ray is OK


    Heya Capt Smiley.

    That's definitely a good idea, unfortunately it isn't currently an option. If you haven't already, definitely post that over on
    Xbox Feedback. Our teams are always looking for ways to improve the Xbox One experience.

    This sounds like an odd communication issue between your Xbox One and your TV, but it's odd that turning off auto-detect is still causing this issue. Can you get us a picture of what your video settings are all set to? Thanks!
     
    Mister Maka, Aug 18, 2016
    #16
  2. Capt Smiley
    Capt Smiley Guest
    Hurray!!! It works now. Apparently there was a recent update to the Blu-ray app, and now DVDs and Blu-rays play properly at 720p. Thanks for listening to this complaint and for the efforts from everyone involved.

    Also, big thanks for Forza 6. It's much appreciated!
     
    Capt Smiley, Aug 26, 2016
    #17
  3. Mister Maka
    Mister Maka Guest
    Glad to hear the update cleared up your issues Capt Smiley!

    If we can help out with any other Xbox support questions please let us know, we're happy to continue providing support Blu-ray app distorts image when playing DVDs but Blu-ray is OK :)
     
    Mister Maka, Nov 2, 2018
    #18
  4. Mister Maka Win User

    Blu-ray app distorts image when playing DVDs but Blu-ray is OK

    Heya Capt Smiley.

    That's definitely a good idea, unfortunately it isn't currently an option. If you haven't already, definitely post that over on
    Xbox Feedback. Our teams are always looking for ways to improve the Xbox One experience.

    This sounds like an odd communication issue between your Xbox One and your TV, but it's odd that turning off auto-detect is still causing this issue. Can you get us a picture of what your video settings are all set to? Thanks!
  5. Mister Maka Win User

    Blu-ray app distorts image when playing DVDs but Blu-ray is OK

    Can you clarify the make and model of the television you're using currently?

    Also, do you possibly have a friend with a TV you can test?
  6. Mister Maka Win User

    Blu-ray app distorts image when playing DVDs but Blu-ray is OK

    Hey there Capt Smiley!

    Super odd issue you're running into. Couple things to try, do you have a different HDMI cable you can test to see if perhaps it's sending a faulty display signal to your console? If not, can you try plugging your console into a different display port to
    see if there's any change? Let us know :)
  7. Capt Smiley Win User

    Blu-ray app distorts image when playing DVDs but Blu-ray is OK

    No, this is the only one with an HDMI input.
  8. Mister Maka Win User

    Blu-ray app distorts image when playing DVDs but Blu-ray is OK

    Hey again Capt Smiley.

    Let's try clearing your
    Persistent Storage
    for the Blu-Ray app and follow it up by Power Cycling your Xbox One three times in a row. Once you give that a try, please try playing a DVD again to see if there is any change with that. Also, if you haven't tried, please give another
    HDMI input on your TV a try to see if that helps :)
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Blu-ray app distorts image when playing DVDs but Blu-ray is OK

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