Blu-Ray app blank screen playing DVD

I can't get any Blu Ray discs or DVDs to play. The Blu Ray loading screen will pop up and the little loading circle will start spinning, then I can hear the Blu Ray or DVD playing but it will never show video, just stay on the loading screen. I have tried
this with several different discs and uninstalled and reinstalled the app several times with the same results. Can anyone help?

Hello Brian J, my name is zahir.

I will try to assist you. Please can you tell me exactly what is happening when you play a blu ray disc?

I can provide you with some basic tips so long.

Set up and install the Blu-ray and DVD player app on Xbox

To watch Blu-ray or DVD movies on your Xbox console, you first need to install the Blu-ray Player app. To install the app, choose one of the following options.

Press the Xbox button to open the guide, select Home, and then select Store.

Select Search and enter Blu-ray in the search bar. Select the Blu-ray Player app when it appears in the list of results.

Select Install to download and install the app.

Insert a Blu-ray or DVD disc into your Xbox.

Select the Blu-ray Player app when it appears.

On the Blu-ray Player app details page, select Install.

Your disc should start playing automatically.

After the app is installed, you can watch Blu-ray or DVD movies by inserting the disc into your Xbox console and selecting Blu-ray Player on the Home screen, or by finding it under My games & apps

Thank you

Each Xbox One console is manufactured for a specific Blu-ray and DVD region, following international standards. The Xbox One console can play Blu-ray discs and DVDs that are sold in the same region as the console.

Some Blu-ray discs and DVDs are not region-encoded or are coded to all regions. Region-free Blu-ray discs and DVDs will play on any Xbox One console.

support.xbox.com/.../watch-bluray-dvd-movies

Hey guys - I've since tried to play a dvd in mine - it took me straight to the store and an app called blu ray disc - that enables you to play all of your favourite DVD and blu ray movies. I've launched that app and my DVD worked fine! I hope this helps!

No I would expect a blu ray player to play DVDs as good as a standalone DVD player. Blu Ray players don't magically improve DVDs. The problem would appear to be that the One blu Ray player doesn't perform well when playing DVDs in comparison to other
Blu Ray players.