Bloque de cuenta[Translation-Account block]

AmpleLake066 · Apr 3, 2020

Hola buen dia, Espero me puedan ayudar con mi problema.

Mi problema es que ya llevo mas de 10 dias con mi cuenta suspendida, no puedo enviar el código a mi celular por que me aparece que se a excedido el numero de intentos.

Solo lo intente una sola vez y nuca me envia el codigo, siempre me aparece el mensaje de ´INTÉNTALO DE NUEVO MAÑANA´ sigo sin recibir el código.

2 personas del soporte me dijeron que enviaron mi caso a microsoft para que me desbloqueen la cuenta, ya que ellos no pueden directamente desde su servicio. Y que un asesor me enviaría un correo confirmándome el desbloqueo de mi cuenta.

Me dijeron que esperara 72 horas y ya llevo mas de 6 dias y aun no recibo el correo electrónico de restablecimiento de mi cuenta,

Espero que alguien me pueda ayudar o resolver el problema ya que es mi cuenta personal.

[Translation-Hello good day, I hope you can help me with my problem.

My problem is that I have already had more than 10 days with my account suspended, I can not send the code to my cell phone because it shows me that the number of attempts has exceeded.

I only try once and the code is sent to me by the first time, I always get the message of "TRY IT NEW TOMORROW" I still do not receive the code.

2 support people told me they sent my case to microsoft to unlock my account as they can't directly from their service. And that an advisor would send me an email confirming the unlocking of my account.

I was told to wait 72 hours and I've been more than 6 days and I still don't get my account reset email,

I hope someone can help me or solve the problem as it is my personal account.]

:)

XBF Brad A

Hello Ample,

Thanks for reaching out to the forums. We suggest requesting a call from support. There seems to be an issue with the profile itself.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

A Wraith God

Por favor, intente esto mi amigo, si esto no funciona usted puede estar teniendo problemas de conexión o puede haber un bloque de comunicación en su cuenta https://support.xbox.com/en-US/xbox-one/xbox-live/cant-send-messages

*Mod Translation*

Please try this my friend, if this does not work you may be having connection problems or there may be a communication block in your account

https://support.xbox.com/en-US/xbox-one/xbox-live/cant-send-messages

françoisbikerboys

il est im possible de jouer clavier souris !!!!!!

il y avait une mise a jour qui bloque cela ????

merci

----------------------------------------------------------

[Translation-It is im possible to play keyboard mouse!!!!!!

There was an update that blocked that????

Thank you]

lesstat edd

me acaba de pasar lo mismo llegando a casa después de trabajar y mi cuenta bloqueada que pasa como lo resolvemos??????

[Translation: I just passed the same coming home after work and my account blocked as we resolve it?]

zSAO lRushez

No es un problema de permiso, es un problema de privacidad de la cuenta.

-[Translation - It is not a permission issue, it is an account privacy issue.]

Bloque de cuenta[Translation-Account block]