Blocking system not actually working

V10LET VyX3N · Aug 10, 2019

Hi everyone,

Just wondering if anyone else has had any issues with the blocking system on Xbox not working correctly.

I've blocked numerous people on Xbox (mainly because of Overwatch players - the second they find out I'm a female it's SO BAD) because of their abusive and/or sleazy nature and normally that's enough to stop them.

However - about 3-4 nights ago after receiving further abuse I had enough and changed my privacy setting to 'Friends Only' to be able to send me messages or communicate with me in voice chat. After that, I was on Overwatch the other day and couldn't hear
anyone so I figured that it was fine, that the privacy setting was changed and I was able to game normally.

Cue 8 hours ago (so 3am New Zealand time, 1am Australian (eastern) time) and I receive a message from a user I'd had trouble with in the past. Now I'm concerned. Not only is this individual blocked through the Xbox App (I know he's still blocked because I went
to his profile and double checked) - he's also never been on my friends list so should also have been stopped from messaging me because of my privacy setting.

Now I could understand if I'd ever been friends with him - even when someone is removed from my own list, I remain on theirs for some reason - but I've NEVER added this person, so I don't know how he's managed to get around two different block systems and was
still able to message me!

WHY is this not working? As a woman online we're already subject to so much flak, but when the privacy settings change, THAT SHOULD BE IT... no more abuse, no nothing! Please help!

:)

Gimpy_P

The blocking issue should be looked into, but you can also help yourself by not reacting or responding to the posts.

V10LET VyX3N

Unfortunately it's one of the great crappy things about being a woman on Overwatch with a high level.. it attracts this type of response.

The messages I sent were prior to the block I put on his tag... my last message to him was a good month or two ago (there's no time stamps unfortunately) - after which point I put the block on him. The 'Hey Hun' has come in *since* the block was put on,
he's still blocked now so I had to see if someone else was having issues with having blocked people messaging them.

V10LET VyX3N

Hi xbox24ru,

I've just had a big chat with Charivel P. on support and was told that it might have something to do with the current Outage. However, I did say that I'd post the photos of the message onto this thread so it could be investigated more if need be.

The green photo - I've had the user blocked for a long time, so it's not a new thing like it looks.

SA1NT 0F LI3S

Just to be sure.. are you also blocking them from their Xbox profile? And i agree you shouldn’t have to change your privacy settings or be subject to toxic behavior. Besides blocking, report them too if you feel so inclined.

If you do feel like you need to change your privacy settings you can make it so only Friends can send you messages through Xbox Live.

xbox24ru

Hi there, V10LET VyX3N

Foremost I apologise for any upset caused by this situation, while xbox and microsoft have features in place to stop this occurring it sometimes in rare cases may fail if you have evidence or videos showcasing these features are active and is not working then
the technical team can look into this further for you and provide you with solutions to rectify this issue.

Player safety is paramount to microsoft and the xbox community I am just sorry this has been going on for sometime and causing you distress and upset in the process, I hope this gets resolved for you.

Kind Regards

Blocking system not actually working