Blocking account

Hi I am Patrick and have some issues with the Microsoft Helpdesk regarding my problem (see mail that I received and sent to Microsoft)

After several attempt by Chat / Phone / Twitter / mail. I still have not getting any answer to solve this

Please give me a advice:

Who can I contact that can really solve this . and not someone the apologize and sent me to another contact

And not comes with a solution.

mail from/ to helpdesk

Hello Patrick,

We have received one or more notifications from your bank disputing purchases made by this account. To protect you and Microsoft from future fraud or abuse, future purchases have been suspended for this account.

I understand that this is not an ideal solution and I apologize that we are not able to resolve this issue as you would like. Given the nature of this issue, there is no further support that we can provide.

Best Regards,

Xbox Customer Support













Dear Customer Support.



I want to explane what happend with the creditcard payment

I’m in the preview program of the Xbox One

And as you know the risk of a preview system is that the xbox will crash or give an error,

Even so that’s my choice and I’m happy to help the gaming community of Microsoft with feedback.



Only on 20-6-2016 I had purchased a digital game (lego Starwars) and on the point of payment

The system crashed and I had payed the game but the game was not on the xbox

And I had to purcase the game for the second time.

After I had contact with xbox support they adviced me to make a call to my bank to resolve this issue

After that a credit was made by Microsoft. And I have purchased serveral games and subscriptions since then without any problems.



But a few moths after I got a new credit card from my bank and after a few payments on Microsoft Store

Microsoft was not excepting any payment anymore and blocked my account?

So I added a Paypal account and everything was working again, a few weeks later this Paypal account gave an error also.

So I added a Microsoft Credit by code, but I’m not able to make any payments with this.



Wat makes me angry, is that I have a library of purchased digital games and a Surface tablet and three Lumia phones that are useles on my account, because of an error
by Microsoft.



So please resolve this issue as soon as possible. I can’t pay for my Groove subscription and can’t purcase any games or movies anymore.



I’m a really big fan of Microsoft and the support for my devices was/is always the best you can get.

But I’m not accepting the anwser from Microsoft regarding this issue.



Best regards

Patrick

:)

 

Blocking an account.

It is possible that he has some of your friends on his friends list and can find you that way. Are you usually with a certain friend when he joins? It is also possible that he has one of your friends on his recent players list and is using that to try to
find you. You may need to have your friends, especially if you are usually with one certain friend when he joins, check their friends lists for him, or they may need to block him as well.

 

Blocking an account.

Simply go to Preferences and appear offline. Unless you are playing with friends who are appearing online, he wont be able to join you , unless out of sheer luck.

 

Hey there GreBRaadslee.

Really sorry to hear about the frustrations with this. Because this is a billing issue, I'm afraid we aren't able to assist you here on the forums. When making purchases, be sure the region of your account and your physical locale are all the same. If you have
any further questions on this, I recommend reaching back out to Phone/Chat support. Thanks a ton for your understanding.

 

But that's the answer I get from Twitter / Phone / chat /mail ??????????? Every one is sorry but no one really helping

Please can someone tell me who can help me. Like a e-mail address?