Blank white popup appears whenever I want to purchase a game on Xbox Series X

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Please remove and re download your profile.

To remove account:

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

Then re download it.

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and

select Add new.

3. Enter the email address for the Microsoft account that you want to add, and then select Enter.

4. Enter the password for your Microsoft account that you want to add, and then select Enter.

I hope this helps. Feel free to ask back any questions and keep me posted.

Update: Well..as of now I think it works. I tried thinking of possible solutions and just restarted the Xbox. It takes a second or two to load up the 'confirm purchase' screen, but it seemed to do the trick surprisingly.

Thanks for your time

Glad the issue fixed itself for you.

Ah, guess I left some details out. Currently I'm just with the free Xbox LIVE service. I have no Xbox LIVE trial in effect as of now. Also I tried making all these purchases through the console itself.

I wasn't trying to buy and any gold deals that I know of. I tried downloading some free DLCs from Forza Horizon and Transformers: FoC and I tried downloading YouTube.

Sorry to hear it. First off, I wanted to mention that a trial membership will only give limited access to some online features. If you were trying to purchase a Gold deal you would not be able to with only a trial membership.

Now, about your purchases. Are you trying on the console or on the computer? Be sure to try to make the purchase on both just in case.