Blank tiles/ no profile picture/ 0 gamerscore

Discus and support Blank tiles/ no profile picture/ 0 gamerscore in XBoX on Consoles to solve the problem; To start things off I have never had any problems with my Xbox One S until just a few days ago. An update for the Microsoft store appeared, but every... Discussion in 'XBoX on Consoles' started by GoD x RisKy, Mar 22, 2018.

  1. GoD x RisKy
    GoD x RisKy Guest

    Blank tiles/ no profile picture/ 0 gamerscore


    To start things off I have never had any problems with my Xbox One S until just a few days ago. An update for the Microsoft store appeared, but every time I put it to update it would stay stuck on 0.0%. After awhile I would select "pause all" or "cancel
    all" and the update would still stay, not allowing to update or install any other app/game. This eventually led me to do a "console reset," but opting for the "keep game and apps." Now after doing so all my game tiles stay blank, gamerscore appears as 0 (zero),
    profile picture has been removed and I can't even change the background color. I even did a full factory default reset and the problems are still there. I have no idea what to do, I spent about an hour on customer service, but it seems nobody can help me out.

    :)
     
    GoD x RisKy, Mar 22, 2018
    #1
  2. SkyEdge77
    SkyEdge77 Guest
    Xbox games wont load and profile picture blank.

    Thanks for the reply, I tried what you mentioned above both did not work. After re-downloading my profile, the picture was still blank as well as it says that I 0 gamerscore points. However when I pull up my profile info, the picture is still missing but
    the points are back to normal. Also the games still dont work as well.
     
    SkyEdge77, Mar 22, 2018
    #2
  3. Xbox One Made By You Gamer Pics

    Yes SEspider, the new gamer pictures were uploaded.

    • On the home screen, select the tile with your gamertag, gamerscore etc.
    • Select "My profile"
    • Select "Set gamerpic"
    • You can now select a new gamer picture, including the new ones.
     
    Mise-3B495DBA-E6A6-4864-8E2E-7781690EB0AD, Mar 22, 2018
    #3
  4. Blank tiles/ no profile picture/ 0 gamerscore

    Hi there,

    We thank you for reaching out to us with this issue. For issues such as this we recommend refreshing your profile by removing it and adding it again, the steps of which can be found on our
    support page for accounts. Let's power down your console, unplug the console and router of five full minutes, and try again. These steps should help with this issue, be sure to check for updates as well.
     
    Mister Taurus, Mar 23, 2018
    #4
  5. Mister Taurus Win User

    Blank tiles/ no profile picture/ 0 gamerscore

    Hi there,

    We thank you for reaching out to us with this issue. For issues such as this we recommend refreshing your profile by removing it and adding it again, the steps of which can be found on our
    support page for accounts. Let's power down your console, unplug the console and router of five full minutes, and try again. These steps should help with this issue, be sure to check for updates as well.
  6. SkyEdge77 Win User

    Xbox games wont load and profile picture blank.

    Thanks for the reply, I tried what you mentioned above both did not work. After re-downloading my profile, the picture was still blank as well as it says that I 0 gamerscore points. However when I pull up my profile info, the picture is still missing but
    the points are back to normal. Also the games still dont work as well.
  7. Mise-3B495DBA-E6A6-4 Win User

    Xbox One Made By You Gamer Pics

    Yes SEspider, the new gamer pictures were uploaded.

    • On the home screen, select the tile with your gamertag, gamerscore etc.
    • Select "My profile"
    • Select "Set gamerpic"
    • You can now select a new gamer picture, including the new ones.
  8. DanteSparda504 Win User

    Did the update *** up our gamercards or something?

    The update didn't *** it up, nor is it the forums. Those blank tiles are not actually blank. They are apps. Netflix, Hulu, Last.FM, etc.

    They haven't added in any gamer tile pictures for the apps yet. Those that have been like that for weeks have been in the preview program.
  9. NathanD12360 Win User

    Blank tiles

    Thanks for the help guys! Appreciate this! Worked perfectly.
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Blank tiles/ no profile picture/ 0 gamerscore

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