Blank Screen only on one TV works on others

kevintsdasdasd · Aug 22, 2019

Hey. I'm having a technical difficulties with my brother's xbox one. It was working just fine until now. Now when we turn it on,the tv screen is just black even tho xbox is on. We tried to hook up my friend's xbox on same TV,same cables and all worked
perfectly. Then we tried hoking up this Xbox on different TV in our house and it works perfectly with same cables. We tried hard resetting it,but nothing seems to help. Any ideas please? Thank you.

:)

XBF Chris J

Hello Kevin,

Thanks for posting here on the Xbox forums. From the information you have given us, we would believe the issue lies somewhere in your TV settings. It could be resolution settings, it could also be a bad HDMI port on your TV.

The bright side here is that your Xbox seems to be functioning correctly. If you haven't already, try connecting another device to that same HDMI port on your TV to see if it works.

MDG o CROWN o

You can check if the TV configuration is not blocking the connection with your console

kevintsdasdasd

I wrote that i tried connecting different Xbox on same TV with same cables and it worked. I've never experienced something like this. It was working just fine on same TV until now aswell. But now it just doesn't and other Xbox does.

XBF Leo G

Hello kevintsdasdasd,

Thank you for keeping us updated. We recommend trying to connect the console to a different HDMI port on the TV that is not displaying the picture. Also, you can try cycling through your television inputs to make sure the console is being detected
through the correct input. Be sure to let us know the results!

WPAK

Hi there,

if none of the steps work that are mentioned on here:
https://support.xbox.com/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

then the only step left is to request a repair via the steps mentioned on that same link.

Blank Screen only on one TV works on others