Blank screen even after hard reset

Harebear8594 · May 14, 2019

I came home after a few days away and turned on my Xbox one s left the room and heard it come on start up and everything so went back in and nothing but a blank screen so tried switching HDMI ports switched HDMI cable did hard reset even switched tv and
still nothing anyone with any ideas on what to do next other then throw thing out the window this is seriously putting me off Xbox

:)

PalmettoBling

First thing to check is if the console is up and loaded, and just that the dashboard failed to load? That has happened to me sometimes. It responds to Xbox button presses and lets me load up My Games & Apps, or pressing and holding the Xbox button will
pull up the power menu and a further reboot from there will fix the issue. Check to see if that helps, if not, there are also other great troubleshooting steps listed in this thread.

XBF Brad A

Hello Hare,

Thanks for coming to the forums with your issue. We recommend trying a factory reset. In the

offline update solution, on step 3 try that and see if you are able to get the troubleshoot menu up. If you do select reset console, then select reset and keep my games and apps.

Thanks,

Brad

choppyseize

Have you checked the TV settings and made sure it's not just on a different HDMI setting?

Alucario Ultra

Greetings, and welcome to the MS forums.

I have found this, and may be useful to you, please check it out:

https://support.xbox.com/en-US/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

Wish you luck.

Anhur_XB

I've had that happen a good 10 times or so. In my case it was always just a visual bug.

Hitting the guide button and returning to dashboard always fixes it.

Blank screen even after hard reset