Blank Screen After Signing into Xbox Series S

Hi GradientSun



We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.



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Regards,



Microsoft Community Moderator

Hi GradientSun



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your Xbox Series S showing Blank Screen after signing in. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

We just want to set your proper expectations on this as we move along that it seems we had understood your concern and isolated as well that your device will just show a Blank Screen and will not proceed to anything after some things that has been done on your end.



Based on the information you provided, it seems that the issue is not specific to one device or system, which suggests that there may be an issue with your son's account profile. Here are some steps you can take to troubleshoot the issue:



1. Check for any service alerts: Before proceeding with any troubleshooting steps, it's always a good idea to check for any service alerts on the Xbox Live Status page. This will help you determine if there are any known issues that may be affecting your son's ability to sign in.



2. Clear the cache on both Xbox Series S consoles: Clearing the cache on both consoles may help resolve the issue. To do this, follow these steps:



- Press and hold the Xbox button on the console for about 10 seconds until it turns off.

- Unplug the power cord from the back of the console and wait for 10 seconds.

- Plug the power cord back in and turn on the console.



3. Check your son's account settings: Make sure that your son's account settings are set up correctly. To do this, follow these steps:

- Use a New InPrivate Window on your browser for all cache to be clean and without existing credentials

- Sign in to your son's account on the Xbox website.

- Click on the "Security" tab and make sure that all security settings are set up correctly.

- Click on the "Privacy" tab and make sure that all privacy settings are set up correctly.



In addition, for your reference. You can try to check on this article for some troubleshooting as well for you to also be able see what more options that you can try:

• https://support.xbox.com/en-us/help...tv-or-monitor-screen-is-blank-while-connected
  

Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.



Regards,



Microsoft Community Moderator

The only in-game option is to hit 'Y' to upgrade to Series X/S. But that takes you to a blank screen in the store.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ryan

May i know if you already tried power cycling the console?

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After that, try to re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

------
If that doesn't work, tell me what else did you tried
In that way I can advise you different things or how to proceed

Hi Mark,

Which Xbox version are you experiencing this issue on - Xbox One or Series X|S? Please specify the exact model.

Before sending in your console for an official repair or replacement, which is only possible if you have a Series X|S, have you tried everything recommended in this support guide (specifically the info under ‘Your screen is blank after you turn on the console’ and ‘Your screen is blank after you install a system update’) and reset your display settings?

Troubleshooting a blank TV screen or monitor while your Xbox is on | Xbox Support

As the error occurred after the software update, also refer to:

Troubleshoot system updates on Xbox | Xbox Support

If your console is within warranty, any repairs or replacements are free. You can verify the warranty status here (if needed, select register device from the serial number):

http://account.microsoft.com/devices

Hope this helps.