black screen when opening games

Discus and support black screen when opening games in XBoX Games and Apps to solve the problem; Hi, I have a problem with some games with my upgrade to Windows 11 Well, what happens is that when opening certain games, I get a black screen, only... Discussion in 'XBoX Games and Apps' started by RetroGalaxy56, Dec 10, 2021.

  1. RetroGalaxy56
    RetroGalaxy56 Guest

    black screen when opening games


    Hi, I have a problem with some games with my upgrade to Windows 11

    Well, what happens is that when opening certain games, I get a black screen, only with some games, such as Half Life Source, Skyrim, Need for Speed Most Wanted 2021 and Need for Speed 2015

    It only allows me to play the games in windowed mode, and when I put them in full screen, the monitor goes black, I go to settings, and the game has the resolution of my 1366x768 monitor, but the screen still goes black, when I was playing on Windows 10, I never had this problem, and I want to fix it, as it is very annoying for me

    :)
     
    RetroGalaxy56, Dec 10, 2021
    #1
  2. RetroGalaxy56 Win User

    black screen when opening games

    May we know all of the mentioned games above does not have any issue (black screen) when played it on full screen on Windows 10?: no, i never had any problem in windows 10

    May we know if you have tried to uninstall a game from Xbox and tried to play the game installed from Microsoft Store? Will it give you black screen when played full screen?: I haven't tried it yet

    May we know if your graphics card driver is up-to-date?: it is updated

    What are the troubleshooting you have done do far? : The only thing that I have tried so far is to uninstall the game or change the resolution, since I think that the resolution is the big problem, if I put it in a resolution like 1280x720 the game does not black screen if I play it in full screen, but if I put it in 1366x768 the screen goes black
  3. Kathy A. Win User

    black screen when opening games

    Hi RetroGalaxy56,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We understand that you are trying to launch games on full screen from Windows 11 PC. Let us check on this together so you will get back to gaming.

    We will be asking for few questions to isolate the issue.

    1. May we know all of the mentioned games above does not have any issue (black screen) when played it on full screen on Windows 10?
    2. May we know if you have tried to uninstall a game from Xbox and tried to play the game installed from Microsoft Store? Will it give you black screen when played full screen?
    3. May we know if your graphics card driver is up-to-date?
    4. What are the troubleshooting you have done do far?
    Please, do not forget to check here for known issues that might be related to your concern.

    Xbox Status

    Known Issues for Game Launches



    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. Kathy A. Win User

    black screen when opening games

    Thank you for the information, RetroGalaxy56!

    It seems that you have a problem related to the Windows services. To make sure that you can get a more professional help, we will be moving your post to the correct forum: Windows. Kindly expect 1-2 business days for them to respond.

    We highly appreciate your cooperation and understanding! We thank you for your time and participation in the community! Have a good day!

    Sincerely,

  5. RetroGalaxy56 Win User

    black screen when opening games

    I only have the windows defender and nothing else, I do not have other antivirus, I also do not use VPN or firewall or something to optimize the pc
    [​IMG]
  6. Kathy A. Win User

    black screen when opening games

    Thanks for update, RetroGalaxy56!

    Would you mind if you can provide to us the errors cited on Reliability Monitor? You may post a screenshot, kindly use this guide: How to include a screenshot in your post.

    Launch Control Panel > System and Security > Security and Maintenance > Under Maintenance > select View reliability history.

    Kindly look for a warning sign symbol
    [​IMG]
    .

    Are you running any antivirus, antimalware, VPN, firewall and PC Optimizer?

    We look forward for your response.

    Kind regards,

Thema:

black screen when opening games

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