Black screen w/audio when playing a movie

Discus and support Black screen w/audio when playing a movie in XBoX on Consoles to solve the problem; the Xbox one s goes black when I play a movie whether digital, blue ray or DVD. The Xbox one works just fine. Also note the digital trailers will... Discussion in 'XBoX on Consoles' started by unclewee, May 28, 2017.

  1. unclewee
    unclewee Guest

    Black screen w/audio when playing a movie


    the Xbox one s goes black when I play a movie whether digital, blue ray or DVD. The Xbox one works just fine. Also note the digital trailers will work on the Xbox one s but just not the movies. The audio comes out. This seems like a software issue.

    :)
     
    unclewee, May 28, 2017
    #1
  2. Vudu and Amazon Video having problems since the New Xbox One Update. "Judder" or "Stutter" like effect when videos are playing on these two apps.

    When i'm watching a movie on my VUDU app it'll freeze every few minutes but the audio will keep playing. It'll start playing again like normal but in a minute or so it'll happen again. Also, the screen will go dark like the brightness has been turned down.
    The movie and audio keeps playing but it's hard to watch because the screen is so dark. PLease fix!
     
    bjjdevil5point0, May 28, 2017
    #2
  3. JunkieGamer
    JunkieGamer Guest
    glitches and bugs

    while playing the screen will go black screen during cut screens. and as well the speech audio does not match up. when some is talking during a ight battle the mouths don't move. is any one else having this issue and how can I fix it.
     
    JunkieGamer, May 28, 2017
    #3
  4. Black screen w/audio when playing a movie

    Hi unclewee,

    I too have been seeing a similar problem. The screen will go black for 2 or 3 seconds and then comes back. Everything else, audio etc. keeps on working with no issues. It's like some one just disconnects the video then re-connects it again. But, that's really
    weird because everything (video & audio) go through the HDMI cable....

    SA
     
    greg_window10_installer, Jun 2, 2017
    #4
  5. CrazY1985
    CrazY1985 Guest
    Have you tried turning off the 24hz option in your display settings?
     
    CrazY1985, Nov 1, 2018
    #5
  6. CrazY1985 Win User

    Black screen w/audio when playing a movie

    Have you tried turning off the 24hz option in your display settings?
  7. greg_window10_instal Win User

    Black screen w/audio when playing a movie

    Hi unclewee,

    I too have been seeing a similar problem. The screen will go black for 2 or 3 seconds and then comes back. Everything else, audio etc. keeps on working with no issues. It's like some one just disconnects the video then re-connects it again. But, that's really
    weird because everything (video & audio) go through the HDMI cable....

    SA
  8. bjjdevil5point0 Win User

    Vudu and Amazon Video having problems since the New Xbox One Update. "Judder" or "Stutter" like effect when videos are playing on these two apps.

    When i'm watching a movie on my VUDU app it'll freeze every few minutes but the audio will keep playing. It'll start playing again like normal but in a minute or so it'll happen again. Also, the screen will go dark like the brightness has been turned down.
    The movie and audio keeps playing but it's hard to watch because the screen is so dark. PLease fix!
  9. Herr Niemand Win User

    Mass Effect 3 won't work on Xbox One.

    Having the same problem - I hear the audio for the start of the pre-game intro movies (EA logo, etc) but I never see image. I then hear the Xbox Live login sounds but it remains on the black screen.
  10. Herr Niemand Win User

    Mass Effect 3 crash on Xbox One

    Having the same problem - I hear the audio for the start of the pre-game intro movies (EA logo, etc) but I never see image. I then hear the Xbox Live login sounds but it remains on the black screen.
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Black screen w/audio when playing a movie

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