black screen ONLY while launching games

Hello, jmsZX. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Before a factory reset, you can try to clear the console persistent storage and remove and add your account to the console again:

Press the Xbox One button on your controller.
Go to Settings and select Devices and Connections.
In the BLU-RAY section select Persistent Storage.
Next, select Clear persistent storage three times.

Remove Account:
1. Press the Xbox button. ​​​
2. Select System > Settings > Account > Remove accounts. ​​​
3. Select the account that you want to remove, and then Remove. ​​​
4. Close. ​​​
​​​
Power Reset:
1​​. Turn off your console and your router/modem.
2. Unplug all the cables from both devices (power, HDMI, etc..) and wait 2 minutes.
3. After 2 minutes, plug all the cables in again on your router/modem and wait for all the lights to show up.
​​​4. Plug all the cables on your console and turn it on.

Add Account:
1. Press the Xbox button.
2. Select Profile & System > Add or switch > Add new.
3. Enter the email address and password for the Microsoft account that you want to add.
4. Read the Microsoft Service Agreement and Privacy Statement, and select I Accept.
5. Follow the steps to configure your Sign-In & Security preferences.

If the issue persists, then I would suggest a factory reset.

Feel free to ask back any questions and please let me know how it goes.

ended up resetting while using the keep game option, and the console worked fine for 2 days. played several hours today and went back later, and the issue is back. console boots, can access settings, etc., but black screen after initial splash screen, requiring rebooting the console. kind of our of ideas about what to do, another reset and wipe everything and then the hassle of redoing everything, and that failing just having to replace it?

Hi JeremyB2006! My name is Ricardo an independent advisor ready to help you with this situation!

That would depend on how long stay black, but usually 1 or 2 seconds it's ok, you can try this if is longer

Please perform a power cycle reset, follow these steps:

Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

Restart your Xbox console. Press and hold the Xbox button in the center of your Xbox controller to open the Power Center. Select Restart console and then select Restart. (If the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Can you elaborate on the black screen glitch issue? I experienced this after downloading Motorcross Madness this weekebd (one of this month's Games w/ Gold). As soon as I launch the game, I get the black screen. Only way to get out is to reboot console.

I got it to launch on my main profile but it's still a black screen. So as of now I can only play the game on my local user.