Black screen on startup.

Hey. Is anybody else affected by a black screen when turning on the xbox? This is from a completely switched off position, not from sleep and is only happening on initial startup. This has also only been happening since the updates in January. I'm a bit
concerned since I only bought the console in October.. Thanks.

:)

 

Ps4 or Xbox One Startup Animation

I thought the PS4 startup was just a white "PS4" on a black screen?

 

Black Screen on Startup

Hmm, do other consoles/PCs display correctly with that HDMI Cable, on the same port, on the same TV?

 

Hello! You may be experiencing an update or system corruption issues if the screen is solid black. If the screen is black with the Xbox logo in the top right, you may just need a hard reset. Try these steps first...

1. Ensure no discs are in the tray

2. Hold the power button for 8 seconds until the console fully shuts down

3. Ensure all USB devices are unplugged from the console

4. Unplug the Xbox One power supply from your wall outlet for 30 seconds

5. Plug the console back in, and attempt to power it on

If this does not work, leave your console at the black screen to see if an error message eventually occurs. If you receive E303 or E305, or if you were in the middle of an update and your Xbox shut down while updating you may need to use the Xbox One Offline
System Update Diagnostic Tool:
support.xbox.com/.../offline-system-update-diagnostic-tool

This consists of formatting a flash drive of 2GB or more to NTFS, downloading the OSUDT file that fits your scenario, extract the OSUDT .zip to your flash drive, plugging the flash drive into your console and holding the BIND and EJECT buttons while the
console starts up to for it to update via USB. These are really vague steps, so you will want to visit the link above to get fully detailed steps on how to complete this process.

If the Offline Update does not resolve your issue, you may need to look at getting a repair.

 

Thank you very much for the help, it is much appreciated. The screen has no error code nor xbox symbol and is always completely black. However, the xbox will power up as normal if I do a hard reset but the following day it will go through the same problems.

I'll check out the link you provided in order to try and diagnose the problem. I do remember that the xbox crashed during a system update in January so maybe a corrupted update could be the root of the problem. Thanks again.

 

I just experienced this issue tonight. The Xbox came on fine but the buttons on the controller wouldn't work and when I tried to restart the console I got the black screen with the logo in the upper right corner. A hard reset did fix it but now I'm scared
this could be the start of further issues.