Black Screen of Death

I've encountered a strange bug/glitch on my Xbox one. When I turn it on the little green box comes up that says hi then when it disappears the screen stays grey. If I press the guide button the screen turns to a lighter shade of grey for a second then goes
back to the blank grey screen again. If I hold down the guide button the shut down menu comes up but that's it. If I put a disc in the drive it will load the game and I can play that game but it won't connect to the Xbox live network. I've tried a hard resest
and another similar technique involving the sync and eject buttons but that did nothing at all. Has anyone had this problem or does anyone know of a solution? Thanks

:)

 

BLACK SCREEN OF DEATH

it's cached all in the hhd have both dlc and it only freezes on a certain point .

try to finish up my dark brother hood quest but i can't seen to get pass the screen of death

the mission is called Death Incarnate , i'm on the part wher u have to get in to the coffin , as soon as i get in and the night lady finish talking it goes blank and stays blank

no screen shot no noise nothing but the black screen of death every time

so far i clear cached

re-download the game and updates

clearing cache worked

 

black screen of death??

Hey there Death1106!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

 

So apparently one of the 2 techniques i tried must have worked becasue the next day when I turned on my x box it worked fine.