Black screen no zens

Wen I try 2 buy zen it a black screen there is no zen 2 buy it been like this all week why is there no zen in the box 2 buy can u help need zen be 4 it all go Graham

Still cannot by zen on never winter it suck what is rong with the zen where u buy them not good losing so much good stuff from the zen market come on fix it

When I go 2 buy zen from neverwinter there is a black screen this has been going on 4 about a week I can not buy the den Graham

After performing the 2 procedures I sent you, try to enter the game and buy.

If you can't, try to buy directly through the site then.

https://www.xbox.com/en-us/games/store/1000-nev...

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

battiestcolt688, what content exactly are you trying to buy, friend?

I need more details to understand the situation, please elaborate a more detailed text about what happens when you try to make this purchase, please.

Did you try to make a purchase through the website?

While telling me these answers, perform these tests on your console

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

I remain at your disposal if you have any further questions.

Microsoft support says the problem is with Zen, on their forums Zen says they have done what they need to do and are working with Microsoft to resolve the issue. Ultimately, this is a black eye on Microsoft as it is their storefront, not Zen's. I spent
40 minutes with customer support with no success. Please resolve this.