Black screen instead of home screen

Discus and support Black screen instead of home screen in XBoX on Consoles to solve the problem; Hi, After turning Xbox one on I have a black screen instead od Home. What to do? I reported it for service , they say “your report is added to the... Discussion in 'XBoX on Consoles' started by LimitableLion90, Jan 3, 2018.

  1. Black screen instead of home screen


    Hi,

    After turning Xbox one on I have a black screen instead od Home. What to do? I reported it for service , they say “your report is added to the queue, ready to upload when it will not bother you.”

    Did you get something like completely black home screen? Nothing is working, I was able only to report the problem. Pitch black.

    Thanks

    :)
     
    LimitableLion90, Jan 3, 2018
    #1
  2. lzyazn
    lzyazn Guest
    Latest update seems to have renedered my console useless. Any suggestions.

    This exact problem happened to me. I just updated and boom just black screen instead of home screen. I click report a problem and it goes to open the app then black screen. I put in a disk and loads up the game screen and then black screen.
     
    lzyazn, Jan 3, 2018
    #2
  3. Blank screen!!!!

    HELP ME !!!!! My xbox one won't load. The green screen comes on and then instead of the home screen loading the screen goes black. Any suggestions please guys
     
    LoGiC x HuNtErZ, Jan 3, 2018
    #3
  4. Black screen instead of home screen

    First thing's first, perform a
    power cycle
    on your console, and see if it helps.

    Are you on preview updates? You'll want to check if this problem happens with others on the same build on the appropriate subforum (private Insider forum).
     
    Internet Expert, Jan 4, 2018
    #4
  5. toddta
    toddta Guest
    LimitableLion90,

    While waiting for them to come out with a fix officially, I would like to say that this happened to me as well. You can try the steps below which managed to fix my blank or black home screen issue to see if it fixes yours as well. I have the original
    Xbox One.

    1. Unplug the network cable if you're using a wired network connection.

    2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

    3. Wait at least 30 seconds, and then plug the power cord back in.

    4. Press and hold the BIND button and the EJECT button, and then press the Xbox power button on the console.

    Your system should boot up to your normal Home screen. Please advise if this has resolved your problem. If it doesn't work the first time try one more time before you give up.

    Good luck,

    ttwarriorusmc
     
    toddta, Nov 1, 2018
    #5
  6. toddta Win User

    Black screen instead of home screen

    LimitableLion90,

    While waiting for them to come out with a fix officially, I would like to say that this happened to me as well. You can try the steps below which managed to fix my blank or black home screen issue to see if it fixes yours as well. I have the original
    Xbox One.

    1. Unplug the network cable if you're using a wired network connection.

    2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

    3. Wait at least 30 seconds, and then plug the power cord back in.

    4. Press and hold the BIND button and the EJECT button, and then press the Xbox power button on the console.

    Your system should boot up to your normal Home screen. Please advise if this has resolved your problem. If it doesn't work the first time try one more time before you give up.

    Good luck,

    ttwarriorusmc
  7. Internet Expert Win User

    Black screen instead of home screen

    First thing's first, perform a
    power cycle
    on your console, and see if it helps.

    Are you on preview updates? You'll want to check if this problem happens with others on the same build on the appropriate subforum (private Insider forum).
  8. lzyazn Win User

    Latest update seems to have renedered my console useless. Any suggestions.

    This exact problem happened to me. I just updated and boom just black screen instead of home screen. I click report a problem and it goes to open the app then black screen. I put in a disk and loads up the game screen and then black screen.
  9. Jab73 Win User

    Black screen on Home screen

    I don't know if this will be helpful for anyone but I went through all of the methods to get my screen back to no avail. After months and months of the black screen of death, the problem seemed to be, at times, related to my television. I changed the setting
    in my television menu to turn off the "video noise reduction" setting and the "dynamic light control" (DLC) setting. So far this seems to have eliminated the black screen issue. I suspect it was my noise reduction setting that was reading something from the
    Xbox One as "noise" and blocked video content. I hope this helps at least some people with this problem.
  10. M3tal Daz3 Win User

    Black screen on Home screen

    This issue often is caused by corrupted data in the console which prevents the home screen from loading correctly, this can often be fixed by a factory restore. Now as you can't actually access the settings to do this there is a way to restore to factory
    defaults using a USB flash drive.

    If you visit the offline system diagnostic support page you can download the Restore Factory Defaults file:

    support.xbox.com/.../offline-system-update-diagnostic-tool

    Read through the process of formatting the flash drive etc thoroughly and follow the instructions as if you were doing a system update but using the file you downloaded you may find that your console will then boot correctly.

    Hope this helps you!
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Black screen instead of home screen

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