Black screen for remote play - any fix?

Yes. If I’m on my mobile network at work and try to remote play I get black screen.

When I’m home on my wifi it works fine.

But when I’m away or even at home and try to remote play on my mobile network I get the black screen. Was working fine before. Don’t know what happened

Everything on my computer works fine. I can play games fine and making a new windows user does not fix it. It is an issue with remote play on the Xbox PC app specifically, nothing else. It connects for a brief moment with audio, but would be a black screen and then disconnect. only saying "something went wrong".

Hi 🤣U... Loading... Toxic👏, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today. I am sorry to hear that. Please, follow these steps: Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now. Then, try using the Microsoft Edge browser: https://www.xbox.com/play/ In case it still does not work, try accessing the site using the browser's InPrivate mode. To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window". You can also press CTRL+SHIFT+N keys together on your keyboard. Another option is to install the Xbox PC App and try it from there: https://www.xbox.com/apps/xbox-app-for-pc I hope this helps.

Hello Rodrigo, I've tried all the options you given me I tried the browser one the game I wanna play doesn't support could gaming nor do I have game-pass sadly. I did the reset all networks didn't work, and I download the xbox app from the link you provided and still didn't help is there anything else that could help me or am I just not gonna be able to remote play off my desktop/laptop?

Hi 🤣U... Loading... Toxic👏, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

Then, try using the Microsoft Edge browser:

https://www.xbox.com/play/

In case it still does not work, try accessing the site using the browser's InPrivate mode.

To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

You can also press CTRL+SHIFT+N keys together on your keyboard.

Another option is to install the Xbox PC App and try it from there:

https://www.xbox.com/apps/xbox-app-for-pc

I hope this helps.

Hi I tried all of your suggestions and nothing worked. My laptop is new of which I only bought a few days ago. There was no error code and it was not working at any point. I even tried to play it via remote play and all I got was a black screen. I also tried to remote install the games and that didn’t work either. Please me I don’t know what to do.