Black Screen/Can't see menus

Discus and support Black Screen/Can't see menus in XBoX on Consoles to solve the problem; My xbox is showing a black screen and I cannot pull up the menus (except for the one where you can turn off the console/controller and report a... Discussion in 'XBoX on Consoles' started by CorbinDawkins, Mar 11, 2019.

  1. Black Screen/Can't see menus


    My xbox is showing a black screen and I cannot pull up the menus (except for the one where you can turn off the console/controller and report a problem). I tried a different HDMI so I know its not that. I managed to see and play a game by inserting
    the disc, but I still could not access any of the menus. I've tried to reset, unplug, and disconnect the xbox from the wifi, but nothing has worked. If its any help, I think my console is signed up for the xbox insider program.

    :)
     
    CorbinDawkins, Mar 11, 2019
    #1
  2. TimTempleton Win User

    Black Screen/Can't see menus

    Same, it is happening to me, but if i find a solution i will try to remember to text you. Btw if you wanna friend me my same is CoolSmlFan1 if you get out of the black screen of death
  3. FreeAndSay Win User

    Black Screen/Can't see menus

    Try XBF Felixx P solution, if you couldn't change the resolution after it launches at 640x480 then I believe you've to request a console repair,
  4. XBF Felixx P Win User

    Black Screen/Can't see menus

    Hello
    CorbinDawkins
    ,

    Thanks for reaching out to Xbox forums support.

    I understand that you're having issues with Black screen on your Xbox console.

    First I would suggest following this troubleshooting link:
    Troubleshooting a blank TV screen or monitor while your Xbox One is on


    Next, I would recommend trying the backdoor
    troubleshooting soft console reset action: (See steps below)

    Again, we apologize for the inconvenience and frustration this has caused but rest assured we are here to help. We would like to troubleshoot the console itself a bit more in an effort to clear this up we suggest a full reset of the console from the Troubleshoot
    screen by using these steps :

    1. Unplug the network cable if you're using a wired network connection.
    2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
    3. Wait 30 seconds, and then plug the power cord back in.
    4. Press and hold the BIND button (located on the left side of the console) and the
      EJECT button (located on the front of the console), and then press the
      Xbox button on the console.
    5. Continue holding the BIND and
      EJECT buttons for 10-15 seconds.
    6. Listen for two “power-up” tones a couple of seconds apart. You can release the
      BIND and EJECT buttons after the second power-up tone.

    Once the troubleshooting screen comes up select reset console and then select reset and remove everything.

    Give it a shot and let us know how it goes.

    Thanks again for being the best part of our Xbox team!

    Good luck!

    Felix

    Xbox forums support
  5. XBF Paul M Win User

    Black screen on new xbox after short play

    Hiya!

    Thanks for responding so quickly, so just to clarify after turning off the console and turning it back on it still comes back up to the black screen? You can't see your main menu?
  6. george_369 Win User

    Black screen on new xbox after short play

    Thanks, tried all those, no escape from the black screen unfortunately. Anything else? As I can't get to any menus, I can't uninstall the game either.
Thema:

Black Screen/Can't see menus

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