Black screen between Home Screen and games/apps

CiaranCooper · Jul 25, 2021

I have a series S on a 4K TV, when I go between the Home Screen and apps/games, rather than it being a smooth process, I get a black screen for a few seconds and then it will load, can be frustrating and time consuming

:)

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First I'm sorry you're having this problem. Please try the solutions below.

Solution 1:

You can also hard reset the Xbox console and its cache. Here is how to do so:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Solution 2:

Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

*Select to keep my games and apps if you don't want them to be deleted.

This solution you can consult at any time on the official xbox support website.

https://support.xbox.com/en-us/help/hardware-ne...

Solution 3:

Test another HDMI port on your TV or Monitor to see if the problem persists.

TaffDavies

Hi Jasmine, changed to eco and games would play but no dvd's, done a soft factory reset, uninstalled and re-installed blu ray app, it played one dvd then back to same problem screen flashes between disc and black screen then press any button and the screen
goes black and only exit is to eject dvd and it goes back to home page, games work fine

lzyazn

This exact problem happened to me. I just updated and boom just black screen instead of home screen. I click report a problem and it goes to open the app then black screen. I put in a disk and loads up the game screen and then black screen.

RedBeardDC

You can't snap between games, only between a single game and other apps/the home screen, so I don't think it will be an issue.

LegoNinja187

Is it only apps that cause the black screen or games as well? what about the home screen, games and apps, the store etc?

Have you checked the HDMI cable to make sure it's plugged in correctly and not damaged?

Black screen between Home Screen and games/apps