Black screen after Xbox One New Dashboard Experience update. Now stuck at Xbox One green ...

JAGERMAN · Oct 29, 2015

Black screen after Xbox One New Dashboard Experience update. Now stuck at Xbox One green screen for a hour.

:)

sSpray N Prayy · Oct 29, 2015

My Xbox One is Bricked!

Mine was stuck on green screen for over an hour. Talked to xbox support. They had me reboot it a few times. Now I'm stuck with a black screen. I called amazon.com and they are overnighting me a new one.

DigitalAssassin · Oct 29, 2015

Frozen home screen

What do you mean it opens at your home screen and then nothing? Are you stuck on the dashboard or is it a black or green screen?

If you are stuck on a black or green screen you can try the offline diagnostic tool that has helped people get passed the blank screen before:

support.xbox.com/.../system-updates-solution

Mister Quimby · Oct 30, 2015

Hey there JAGERMAN!

Sorry to hear about the issue! If the update issue is continuing to occur, you will need to make a post in the Xbox One Preview Forums for further assistance. Thanks in advance!