Black screen after start up on Xbox one

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community, and we're sorry you're having this issue. Usually, what solves this problem is the console factory reset, if that didn't work I'm afraid it could be something more serious than just a software problem. Anyway, even if you have already tried, I suggest you try the procedures below once more.

Solution 1:

1. Turn off Xbox One.

2. Unplug power.

3. Plug the power back to Xbox One 30 seconds later.

4. Press and hold Bind and Eject at the same time (don't release).

5. Press and release the Power button, and then you will hear the startup chime.

6. When you hear the second startup chime, you can release the bind and eject buttons.

7. Select Reset this Xbox on the screen.

8. Select Keep games and apps.

Solution 2:

If the above solution doesn't work, try updating your console offline by following the instructions in the article below.

https://support.xbox.com/en-US/help/hardware-ne...

- If none of the options work, I'm afraid it's a more serious problem as I said, which would require a repair or replacement of the device.

* Thank you in advance for contacting, I hope this can help you.

Did you reboot your Xbox because that happened to me before

Eject any Discs in the xbox tray.

You can try and reset the HDMI settings by powering off with the hard power off.

When its turned off, press the power and eject button at the same time, until you hear the on beep.

Then you should be able to navigate to settings and display and sound.

Try like 720p, And other RGB Settings. Until you find something that works for you.

Let me know if that works.

Br,

Try one of these options to fix the black screen issues.

support.xbox.com/.../tv-or-monitor-screen-is-blank-while-connected

Tried that! The logo and start up screen appears then a black screen so the HDMI is perfect