Black screen after start up loading screen

I am having the same issue but I tried this and it didn’t work. Got any other suggestions?

Hi ThomasDion, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

In this case, we just need to reset your console keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

During normal start up it will go to the green xbox screen with loading dots on the bottom then it will display a black screen. If the black screen is what your talking about give it a minute for the xbox logo to pop up. The console is loading the dashboard
when you see that screen.

Are you sure it's shutting down? After the initial green screen it will go to a black screen the go to the set up. Give it a few minutes to start up. It may look like it's shut down but it's just loading.

Eject any Discs in the xbox tray.

You can try and reset the HDMI settings by powering off with the hard power off.

When its turned off, press the power and eject button at the same time, until you hear the on beep.

Then you should be able to navigate to settings and display and sound.

Try like 720p, And other RGB Settings. Until you find something that works for you.

Let me know if that works.

Br,