Black Screen after loading cloud game on IOS 16

ArleThePoss · Jun 18, 2023

Hi there. I got Xbox Game Pass recently, and my phone (IPhone 13 Pro, using the IOS 16.6 beta) refuses to load any game from the cloud streaming “app”.

It would allow me to sign in, select a game and would load in to the ship, but would go to a black screen after the Xbox logo. It would wait around 30 seconds to a minute, and then reboot me back to the main selection screen, where it will repeatedly do it. I restarted my phone, used multiple different types of browsers, deleted my browsing cache, etc and it still doesn’t work.

Is it an IOS 16 issue or am I just unlucky? I haven’t seen anything about it online, no matter what I searched and anything adjacent that might, didnt.

:)

WattyNuela

Hello there, that's unfortunate.
In your case you may need to wait until the stable version is released as you said.

I'm using iOS 16.5 and so far so good with the cloud gaming feature.

WattyNuela

Hello ARLETHEPOSS, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

This could be caused by the iOS beta and not an issue with the cloud gaming feature itself.

May I know if you can go back to a stable version of IOS, or if you have close another iPhone with iOS 16.5 or less, verify the cloud gaming feature there?

ArleThePoss

Hello , this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

This could be caused by the iOS beta and not an issue with the cloud gaming feature itself.

May I know if you can go back to a stable version of IOS, or if you have close another iPhone with iOS 16.5 or less, verify the cloud gaming feature there?

Hi!

Sadly, no. I tried, but I can’t rollback updates. I’ll have to wait for the stable 16.6 version to come out.

TN_AU

I recently got my Series X, same thing happens, remote play doesnt work when TV is off, after spaceship loading screen, it goes to black screen, then after a minute or so, it disconnects.

Only difference for me is that, PC, Android and iOS doesnt work.

When TV is on, it works perfectly, what gives?

Schw1sbraten

Completely the same problem here in Austria/Europe. 17. March 2018

I reinstalled the game from the DVD (buyed in Sept 16), i deleted the gamesave and my account. More than 3 (!!) hours of timewasting . No Success. Crashes every time after pressing (A) Button to start loading the game. After a few secconds of loading ->
black screen - and back to Home Menu :-(((( Whats up? Whats wrong Microsoft/Playground?

Black Screen after loading cloud game on IOS 16