Black Panther 4K unplayable

GargosTheMighty · May 18, 2018

Trying to play Black Panther on the Blu-Ray app and just get a black screen, then get the error about my receiver being unable to decode the audio (0x91d7000e). Had my XBox set to Atmos playback. Followed the directions to have the Xbox decode the audio,
but when I can finally play the movie, the audio has a noticable scratchiness to it which makes it unwatchable to me. Switch my XBox settings to DTS playback and reenable my receiver decoding and I get the same black screen issue. My receiver, a Denon AVR-X2300W
can playback and decode both Atmos and DTS and I have no issues with any other Blu-ray discs regardless of the audio choice made.

What gives, Microsoft?

:)

BigOtter2009 · May 18, 2018

Black panther 4K UHD DVD problem

Bought Black Panther 4K dvd, won’t working on blu-Ray app?! Only blu-ray film is ok but not 4K?! Can you explain me why? I’ve resets Xbox x and still same!

BigOtter2009 · May 18, 2018

4K UHD Black Panther Blu-Ray DVD

hiya all

Bought Black Panther 4K dvd, won’t working on blu-Ray app?! Only blu-ray film is ok but not 4K?! Can you explain me why? I’ve resets Xbox x and still same!

gds1972 · May 19, 2018

Hi

Can you first try going into the
Disc And Blu Ray setting and try clearing the persistent storage to see if this helps at all. After this can you try following the

audio troubleshooter.

Also is this problem only affecting this one 4K disc? If it is only affecting one disc I would first be inclined to get the disc swapped to eliminate this as a possible cause.

BigOtter2009 · Nov 3, 2018

I’m same, 4K UHD black panther won’t working in my Xbox X!!!

gds1972

Hi

Can you first try going into the
Disc And Blu Ray setting and try clearing the persistent storage to see if this helps at all. After this can you try following the

audio troubleshooter.

Also is this problem only affecting this one 4K disc? If it is only affecting one disc I would first be inclined to get the disc swapped to eliminate this as a possible cause.

BigOtter2009

I’m same, 4K UHD black panther won’t working in my Xbox X!!!

Mr Sleepyhead

Okay - so I have tried again and I am hitting the same issue.

Either the app just closes with or without an error or I have to kill it as it's clearly stuck.

The disc worked this morning on this console and now it doesn't want to work - is there anyway to gather a debug log and send it for analysis to the development team?

XBF Jeremy Z

Hello Mr Sleepyhead

Thank you for contacting Forum support!

That error code is for a Disc reading issue.

I have here a link for this issue, so please give this a try and let me know if that helps.

How to troubleshoot problems playing a disc on your Xbox One

Hope this works.

Thank you.

Mr Sleepyhead

Hi Jeremy,

I have uninstalled the app - inserted the disc and it recommend that I install the Blu-ray Player. So it does know its a Blu-ray disc it is just unable to load it.

Black Panther 4K unplayable