Black Ops for Xbox One freeze and crash

Hey there iDIEthenQuit,

Sounds like you're having a problem with Black Ops crashing to the dashboard. We do have a guide that can help in this situation so be sure to give it a try and let us know if it helps!

My Xbox One game won't start or freezes during gameplay.

Hey OP, can you describe the 'crash' occurring here? Is it freezing? Going to a black screen? Or is there an error code associated with the issue at all? Thanks for the info!

Hey there Josh!

Thanks for the reply. I'm sorry to hear about the issue with Black Ops 4 crashing.

I recommend to try the following troubleshooting article: “My
Xbox One game won’t start or freezes during gameplay”

Try this out and let us know the results.

Hey there!

Are you able to personalize the other classes without issue? Can you try logging into the game on a different Xbox Live account and try personalizing that class? This will help us figure out if it's an issue with your profile maybe or the game itself. Go
ahead and
clear your local Xbox 360 storage as a starting point. If that doesn't help anything, I'd suggest reinstalling Black Ops.

Keep us posted so we can keep troubleshooting if needed.

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Xbox Forums Staff



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if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

Hey Nothin Toxic,

Sorry to hear you're having issues with playing Black Ops 2 online.

A couple questions to help us better understand what is happening:

• Does this crashing happen with any other game you play or is it just Black Ops?
  
• Can you try playing the campaign and see if you freeze then.
• When you say your console crashes what do you mean, is the screen freezing? Can you go back to the dashboard?
  

• • What color light is your power brick showing when the console freezes?

If this is happening with multiple games, I would recommend trying our
Screen Freeze troubleshooter for some possible solutions.

Please let us know and we'll go from there.