Black Ops 4 Digital Deluxe Edition Purchased. ( Didn't Received)

DRAGON17FIRE · Jul 26, 2018

I was purchasing Black Ops 4. Then, I was installing it. While installing it, Error came up which stop installing the game. I go check to see it in my ready to install but it wasn't there. I go back to store, then I tried again but it still error came
up again. I hope I get my Black Ops 4 Digital Deluxe Back. Please Message on Xbox a code to reinstall the game. Thank You - - Keep Up the great work Xbox and Xbox is my #1 console.

:)

XBF Jasmine Z · Jul 26, 2018

Black Ops 4 Pre-Order

Hi Michael,

Thanks for reaching out to us! We understand it can cause worry when items are missing from a purchase. I would like to ask, which version was purchased for Black Ops 4? For instance,

Digital Deluxe Enhanced Edition,
Digital Deluxe Edition, or the
Standard Edition. The items will be received for the DLC within the game tile once they have been published. They should appear under:

Press Xbox Button > My Games & Apps > See All > Call of Duty: Black Ops 4 > Manage Game > Add-ons.

Items will be shown under Installed or ready to install. Let us know if there is anything missing still.

Thank you!

XBF Jeremy Z · Jul 26, 2018

Buying a digital game on microsoft store for xbox on pc.

Hello Quite,

Thank you for contacting Forum support!

Please just make sure you're signed into your email linked to your Xbox account and that the game is available for Xbox before you make the purchase.

Call of Duty®: Black Ops 4: Standard Edition

Call of Duty®: Black Ops 4 - Digital Deluxe

Call of Duty®: Black Ops 4 - Digital Deluxe Enhanced

Hope that helps.

M3tal Daz3 · Jul 26, 2018

Fore purchasing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
Contact Us | Xbox Support

XBF Jeremy Z

Hello Quite,

Thank you for contacting Forum support!

Please just make sure you're signed into your email linked to your Xbox account and that the game is available for Xbox before you make the purchase.

Call of Duty®: Black Ops 4: Standard Edition

Call of Duty®: Black Ops 4 - Digital Deluxe

Call of Duty®: Black Ops 4 - Digital Deluxe Enhanced

Hope that helps.

XBF Jasmine Z

Hi Michael,

Thanks for reaching out to us! We understand it can cause worry when items are missing from a purchase. I would like to ask, which version was purchased for Black Ops 4? For instance,

Digital Deluxe Enhanced Edition,
Digital Deluxe Edition, or the
Standard Edition. The items will be received for the DLC within the game tile once they have been published. They should appear under:

Press Xbox Button > My Games & Apps > See All > Call of Duty: Black Ops 4 > Manage Game > Add-ons.

Items will be shown under Installed or ready to install. Let us know if there is anything missing still.

Thank you!

M3tal Daz3

Fore purchasing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

Mister Maka

Hey there ICONFUSEU2000.

Can you clarify which version of Black Ops you purchased? The Digital Deluxe edition is the only version that includes a Season Pass digitally.

OpticRJames

It should work on April 4, it says on the description of the Deluxe version from this link, https://www.xbox.com/en-US/games/store/hogwarts....

"Consumers who purchase the Digital Deluxe Edition will receive access to the Xbox One version on April 4th, 2023. Consumers who purchase the Digital Deluxe Edition on or before April 3rd will be entitled to all relevant pre-order bonuses."

Black Ops 4 Digital Deluxe Edition Purchased. ( Didn't Received)