Black Friday discounts not showing up in cart.

Black Friday sales are not reflecting the discounted price. I wanted to add The Evil Within and Shadows of Mordor (both which are showing 50% off) however when I click on the black Friday deal to buy it still shows full price. If I add something like Valient
Heart it shows the discounted price. What do I have to do to purchase these at the discounted prices (and yes I am logged in when attempting to purchase).

:)

 

Gears of War 3 Season Pass

Xbox menu. During the black friday discounts

 

Xbox Gifting or Wishlist may be on its way

Still need to get a cart because buying multiple things on xbox is annoying. Black Friday would be perfect time to introduce a cart

 

I'm having the same problem. Trying to buy Shadows of Mordor .. lists in the store as 50%, at checkout it's showing full price and a comment all sales final, so I'd rather get confirmation the discount WILL be applied before purchase.

 

Perfectly logical explanation for this. Sale starts tomorrow.

 

Still doesnt show up its now 11/28

 

I think you were all a little early. The sale prices should be up now.

majornelson.com/.../black-friday-deals-gold

 

Nope still not showing up.

 

I was trying to buy the evil within, ended up getting ufc instead. don't know why, but shadows of mordor is showing up, but not the evil within.

 

Roc Watts - if you did not receive the item that you intended to purchase then give phone support for your region a call to get that fixed.

 

Well its not even showing The Evil Within as an option now. Severely disappointed, and feeling totally misled

 

I never post... but please re-post this! It is long, but essentially I contacted Microsoft customer service over $5! As I bought a game online last for $35, and this morning it is $30 and they would NOT re-credit my account the $5! Thanks Micro$oft! Friggin'
B-S! (again, sorry about the length, it was an hour long chat with customer service that amounted to nothing)

Here is the chat transcript with customer service;

Edison: at 12:30:25

Hi there! Welcome to Xbox customer support and I am Edison. I will be assisting you with your concerns today. By the way, how are you doing?

Edison: at 12:30:30

Hi, Lee. Sorry for the long wait. We are experiencing a unforecasted high volume of chat sessions. We want to accomodate all your queries as much as possible. Thank you for your understanding and patience.

Lee: at 12:30:46

Hi. I'm doing well thanks

Edison: at 12:31:02

By the way. I am currently reviewing your concern and it seems that you are having an issue with the Shadow of Mordor purchased, right?

Lee: at 12:31:26

Yesterday I purchased Shadow of Mordor on Xbox Live Store on sale for $35. Today on your website it shows a price of $30. Just wondering if a $5 credit is possible?

Edison: at 12:32:48

I see. Let me check on that for you, Lee. First, we will need to check on the actual transaction and then the details for the discounts, please stay with me.

Lee: at 12:32:57

Sure

Edison: at 12:37:49

Thank you so much for waiting, Lee.

Edison: at 12:38:43

Sorry to inform you, the discounted price Game is not transferable, the system will get an error if we process the already purchased game to get the discount since, it was purchased before the discounted price released dates.

Lee: at 12:39:46

Really, by one day (actually a few hours from the sale) and there is no way to just credit the account for the amount?

Edison: at 12:41:32

We understand that, Lee. Actually, I have tried to do that from my end and the system prompts an error. It means that the any purchases that was not settled after the discount release dates may not avail the discounted pricing.

Edison: at 12:41:40

As much as I do not want to tell you this, Lee, but I rather be honest than set wrong expectations.

Lee: at 12:43:19

I appreciate the effort... it just seems odd that there is no other way to credit a voucher or something like that. I understand it's only $5... but I mean I purchased last night at like 10pm.... and it got $5 cheaper this morning.... just seems odd there
is nothing that can done

Edison: at 12:44:16

I apologized, Lee. But to be sure, let me double check again for you, I just really want to help, I am a customer too at the end of the day.

Lee: at 12:51:10

Ok

Edison: at 12:53:09

Thank you so much for waiting, Lee. I have double checked it from my end together with the assistance from our Billing support team and we're sorry, if the purchased was made before the launch dates for the Black friday deals, the system will get an error
if we processed it.

Edison: at 12:56:21

Sorry, Lee. I cannot see you typing now. Just want to check our connection. I hope I didn’t lose you yet. Are we still connected?

Lee: at 12:57:21

yes sorry

Edison: at 12:57:32

It's okay, Lee.

Lee: at 12:57:34

just one second... I had a phone call come in

Edison: at 12:57:45

I see. Please take your time.

Lee: at 12:59:49

Sorry about that.

Edison: at 13:00:09

It's okay, Lee.

Edison: at 13:00:12

I'd love to ask. Will there be anything else that I can help you with?

Lee: at 13:02:10

I understand what you are saying about the Black Friday Sales... however I find it disheartening that there is no other solution to this problem. Especially if we factor in that I am a loyal Xbox Live subscriber for the last 7 or 8 years and I have made
many online xbox purchases though this system. If there is nothing we can do, then that's that... but I feel it's pretty crazy that nothing can be done over a small amount like $5

Edison: at 13:04:48

Sorry, Lee. You know, If I can only override our system and convert your purchased to be included with the Black Friday discounts, I will do that immediately, since, I am also a customer and discounts really matters now a days.

Edison: at 13:06:43

However, if I will do that, I might lose my job. Hope you understand that we need to follow certain policies, Lee,

Lee: at 13:07:00

A credit is fine with me..... I am not looking for a refund, I would be happy with a credit to be used at a later date through the Xbox Store

Lee: at 13:09:21

If that is not possible I would like this conversation submitted to a manager and I would like to be contacted so that I may complain (not about your service, you've been forthcoming and nice) but the general policy for customer service.

Edison: at 13:11:07

I understand, Lee. Just a heads up, you might have the same response with my Manager, however, I will request this chat to be connected with him now.

Lee: at 13:11:18

Thank you

Lee: at 13:15:44

When can I expect to be in contact with the Manager?

Edison: at 13:17:28

Sorry for the delay, Lee. We're requesting it now, just need to wait for the approval from him.

(Manager) Steven: at 13:20:46

Hello Lee! This is Steven, Edison's manager, I see that you have purchased a game before the promotion period came up and is now wanting to get a discount, is this correct?

Lee: at 13:22:14

Yes, I purchased it on sale last night (it was showing as a black friday or pre black friday deal) for $35. Today I saw on the website that it is $30. So I was just wanted to know if I could receive a credit as it was only a few hours ago.

(Manager) Steven: at 13:25:59

I understand what you are telling me Lee, with regards to getting the credit for the promotion we are not able to get that done as promotions are based solely on the promotion window it is on. The price would stand as is and no refunds or credits can be
given as it was purchased outside the promotion window though it was a few hours away.

Lee: at 13:28:17

wow.... ok. I feel that is a bit ridiculous. But there you go. Thank you for your time.

(Manager) Steven: at 13:29:16

Anything else for now Lee?

Lee: at 13:29:54

No, thanks.

(Manager) Steven: at 13:30:22

From all of us here at Xbox Support, we are truly grateful for your cooperation with us today. Thanks for contacting Xbox Customer Support Lee!

info: at 13:30:25

Chat session has been ended by the agent.

I can't believe that this is how Microsoft treats there customers! I would like this be shared as often as possible. I have been a great supporter of Xbox and Microsoft for many years, but this is ridiculous! If I purchase something at Best Buy and 30 DAYS
LATER is goes on sale... I can go in, with no hassle and get my money back! I have done this on occasion and it is great. How can Microsoft not provide a similar service.

Thanks for reading,

- Lee

 

Leedo, sorry to hear you had such a rough time. I had a similar situation recently where I purchased an item from the marketplace and the next day it was on sale.

I called up phone support (better to do that than use chat for this situation) and explained the situation to them. The also informed me that they cannot do a partial credit on an item. It cannot be done.

What they did do though was credit me the full amount for the purchased item at which time I went back to the marketplace and purchased it again at the discounted rate.

Maybe give that option a try and see if they'll work with you on it.

 

Hey Onyx,

As you can see by my post, and the reason I posted the chat, they seem very unwilling to try to think outside the box. I even requested a manager and his answer was pretty much "Pound salt!" I am just having a really hard time understanding how customer
support is so bad.... I've been a Live subscriber for 8 years... and they are balking over 5 measley bucks!

 

Yea evil within says 50% off in the black fri. List ..still.. however once selected it shows ful price! I am also quite annoyed by this. I started to just say *** it and purchase in hopes the 50% discount would be applied but since I have NO idea if -should
i be charged full price- could I then get xbox refund the dif. After the fact to honor the advertised sale.. really wish that after 5+years I could say that I had faith in their customer service..