Billing

Discus and support Billing in XBoX on Consoles to solve the problem; Money has been taken out of my account for 2 months xbox gold. xbox 360 hasn't been used for 3 years as my son got playstation. I live chatted to... Discussion in 'XBoX on Consoles' started by xbox kiing 2012, Mar 28, 2017.

  1. xbox kiing 2012
    xbox kiing 2012 Guest

    Billing


    Money has been taken out of my account for 2 months xbox gold. xbox 360 hasn't been used for 3 years as my son got playstation. I live chatted to cancel months ago and was assured that subscription was cancelled. please explain. I have had to cancel my credit
    card as I couldn't get any response

    :)
     
    xbox kiing 2012, Mar 28, 2017
    #1
  2. kwartiermeester
    kwartiermeester Guest
    Got a Xbox One should I keep it?

    You must super rich pal or living of your parents because where I come no one can afford to more then one console ,think of all the bills , you have to pay nowdays ,let me see their tv bill, house bill, often their mortgage or rent bill, tv license , water bill, gas bill, phone bill, internet bill, and now you want add gaming bill for the network on top of them and other thing Xbox one may hAve exclusives but you play previous games in the past on the Xbox or Xbox 360 you can't play them by disc mode only by buying them through dlc and same goes for ps4 for previous playstation consoles , at least wii u network is free and backward play for wii games but other are dlc, electric bill and maybe more bills to pay
     
    kwartiermeester, Mar 28, 2017
    #2
  3. -ChaoticGood-1
    -ChaoticGood-1 Guest
    Got a Xbox One should I keep it?

    work hard and know how to manage your money well.
     
    -ChaoticGood-1, Mar 28, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Billing

    For help with billing you'll need to contact phone or chat support. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Mar 28, 2017
    #4
  5. THEOWENKILLER Win User

    billing

    you have cancel the auto renew before you can remove any card.
  6. WPAK Win User

    Billing

    Hi there,

    using different regions then the one you actually live in is unsupported and can result in issues, like you are experiencing at the moment.

    The only thing you can try is to contact Xbox Support (via Phone or Microsoft Support Chat) via
    http://support.xbox.com/contact-us

    They might be able to assist, if the can't then I'm afraid you will have to wait at least 3 months before you can change it back again
  7. StefanNeubauer Win User

    billing

    1. sure you can get it cancelled: either by sign in on xbox.com, then click on "my account" and "disable automatic renewal" or let xbox support do this on phone

    2. no, im afraid once started gold is not transferable to a different profile
  8. AustinM71 Win User

    Billing

    hi guy's, thanks for the reply's this may of just answered my question, i am nearly sure i owe for a month's xbox live as i had only been paying monthly never even thought of that being my problem, so thanks :)
  9. Mistress Sara Win User

    Billing

    Hi there,

    First - check the card and see if the charges are pending or posted. If they are both pending, you can't do anything until the credit card company posts them. Reason why - pending charges can be removed within a day or two, as they are often 'hold' amounts
    until the charge clears in the system and get posted to your account.

    If post are posted amounts - be sure to check
    https://account.microsoft.com/     > Payments and billings to check the order history to make sure they are 2 identical charges. It could be 2 different charges of the same amount but for 2 completely different items.

    If they are identical posted charges, you can go to https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund
    to submit a refund request.
Thema:

Billing

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