Billing

you have cancel the auto renew before you can remove any card.

Hi there,

using different regions then the one you actually live in is unsupported and can result in issues, like you are experiencing at the moment.

The only thing you can try is to contact Xbox Support (via Phone or Microsoft Support Chat) via
http://support.xbox.com/contact-us

They might be able to assist, if the can't then I'm afraid you will have to wait at least 3 months before you can change it back again

1. sure you can get it cancelled: either by sign in on xbox.com, then click on "my account" and "disable automatic renewal" or let xbox support do this on phone

2. no, im afraid once started gold is not transferable to a different profile

hi guy's, thanks for the reply's this may of just answered my question, i am nearly sure i owe for a month's xbox live as i had only been paying monthly never even thought of that being my problem, so thanks

Hi there,

First - check the card and see if the charges are pending or posted. If they are both pending, you can't do anything until the credit card company posts them. Reason why - pending charges can be removed within a day or two, as they are often 'hold' amounts
until the charge clears in the system and get posted to your account.

If post are posted amounts - be sure to check
https://account.microsoft.com/ > Payments and billings to check the order history to make sure they are 2 identical charges. It could be 2 different charges of the same amount but for 2 completely different items.

If they are identical posted charges, you can go to https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund
to submit a refund request.