Billing

Discus and support Billing in XBoX on Windows to solve the problem; Looking to seek a contact to receive credit for a charge back on Feb on my Koodo bill. This is a one time charge as I’ve locked my account from any... Discussion in 'XBoX on Windows' started by JackieSDW, May 16, 2024.

  1. JackieSDW
    JackieSDW Guest

    Billing


    Looking to seek a contact to receive credit for a charge back on Feb on my Koodo bill. This is a one time charge as I’ve locked my account from any further charges to my regular monthly phone bill. They had me send Boku support an email and now Boku has referred me to Microsoft.

    :)
     
    JackieSDW, May 16, 2024
    #1
  2. THEOWENKILLER Win User

    billing

    you have cancel the auto renew before you can remove any card.
  3. WPAK Win User

    Billing

    Hi there,

    using different regions then the one you actually live in is unsupported and can result in issues, like you are experiencing at the moment.

    The only thing you can try is to contact Xbox Support (via Phone or Microsoft Support Chat) via
    http://support.xbox.com/contact-us

    They might be able to assist, if the can't then I'm afraid you will have to wait at least 3 months before you can change it back again
  4. StefanNeubauer Win User

    billing

    1. sure you can get it cancelled: either by sign in on xbox.com, then click on "my account" and "disable automatic renewal" or let xbox support do this on phone

    2. no, im afraid once started gold is not transferable to a different profile
  5. AustinM71 Win User

    Billing

    hi guy's, thanks for the reply's this may of just answered my question, i am nearly sure i owe for a month's xbox live as i had only been paying monthly never even thought of that being my problem, so thanks :)
  6. Mistress Sara Win User

    Billing

    Hi there,

    First - check the card and see if the charges are pending or posted. If they are both pending, you can't do anything until the credit card company posts them. Reason why - pending charges can be removed within a day or two, as they are often 'hold' amounts
    until the charge clears in the system and get posted to your account.

    If post are posted amounts - be sure to check
    https://account.microsoft.com/
    > Payments and billings to check the order history to make sure they are 2 identical charges. It could be 2 different charges of the same amount but for 2 completely different items.

    If they are identical posted charges, you can go to https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund
    to submit a refund request.
Thema:

Billing

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