Billing

Discus and support Billing in XBoX on Consoles to solve the problem; Xbox live has been taking £5.99 a month from my bank account. I pay a yearly subscription with auto renew switched on. On my microsoft account there is... Discussion in 'XBoX on Consoles' started by Syk33n4n, Oct 7, 2018.

  1. Syk33n4n
    Syk33n4n Guest

    Billing


    Xbox live has been taking £5.99 a month from my bank account. I pay a yearly subscription with auto renew switched on. On my microsoft account there is nothong to say what this money is being taken for and i cant find away to email xbox to query this.
    Anyone know why this is?

    :)
     
    Syk33n4n, Oct 7, 2018
    #1
  2. kwartiermeester
    kwartiermeester Guest
    Got a Xbox One should I keep it?

    You must super rich pal or living of your parents because where I come no one can afford to more then one console ,think of all the bills , you have to pay nowdays ,let me see their tv bill, house bill, often their mortgage or rent bill, tv license , water bill, gas bill, phone bill, internet bill, and now you want add gaming bill for the network on top of them and other thing Xbox one may hAve exclusives but you play previous games in the past on the Xbox or Xbox 360 you can't play them by disc mode only by buying them through dlc and same goes for ps4 for previous playstation consoles , at least wii u network is free and backward play for wii games but other are dlc, electric bill and maybe more bills to pay
     
    kwartiermeester, Oct 7, 2018
    #2
  3. -ChaoticGood-1
    -ChaoticGood-1 Guest
    Got a Xbox One should I keep it?

    work hard and know how to manage your money well.
     
    -ChaoticGood-1, Oct 7, 2018
    #3
  4. ChiefJoboo
    ChiefJoboo Guest

    Billing

    ChiefJoboo, Oct 7, 2018
    #4
  5. Syk33n4n
    Syk33n4n Guest
    When i go to support it only gives me the option to post on forums. Have checked both subscriptions and billing and there is nothing on it for why the money is being taken
     
    Syk33n4n, Oct 7, 2018
    #5
  6. ChiefJoboo
    ChiefJoboo Guest
    Please look through other options like Billing > No thanks > Other > chat with xbox support.

    You can also ask for a callback or I can give you the number:

    -----------------

    United Kingdom ;

    Hours of Operations:

    Monday-Friday: 09:00-9:00PM ;

    Saturday: 10:00AM-6:00PM ;

    Sunday: 10:00AM-6:00PM ;

    Phone:

    020 7365 9792 or 0800 587 1102 FREE ;

    Contact page Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support

    -----------------

    United States

    Hours of Operations:

    Monday-Sunday 9:00AM-1:00 AM Eastern Time

    Monday-Sunday 6:00AM to 10:00PM Pacific Time

    Phone

    Toll free: (800) 4MY-XBOX or (800) 469-9269

    Contact page Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support
     
    ChiefJoboo, Nov 3, 2018
    #6
  7. THEOWENKILLER Win User

    billing

    you have cancel the auto renew before you can remove any card.
  8. WPAK Win User

    Billing

    Hi there,

    using different regions then the one you actually live in is unsupported and can result in issues, like you are experiencing at the moment.

    The only thing you can try is to contact Xbox Support (via Phone or Microsoft Support Chat) via
    http://support.xbox.com/contact-us

    They might be able to assist, if the can't then I'm afraid you will have to wait at least 3 months before you can change it back again
  9. StefanNeubauer Win User

    billing

    1. sure you can get it cancelled: either by sign in on xbox.com, then click on "my account" and "disable automatic renewal" or let xbox support do this on phone

    2. no, im afraid once started gold is not transferable to a different profile
  10. AustinM71 Win User

    Billing

    hi guy's, thanks for the reply's this may of just answered my question, i am nearly sure i owe for a month's xbox live as i had only been paying monthly never even thought of that being my problem, so thanks :)
  11. Mistress Sara Win User

    Billing

    Hi there,

    First - check the card and see if the charges are pending or posted. If they are both pending, you can't do anything until the credit card company posts them. Reason why - pending charges can be removed within a day or two, as they are often 'hold' amounts
    until the charge clears in the system and get posted to your account.

    If post are posted amounts - be sure to check
    https://account.microsoft.com/     > Payments and billings to check the order history to make sure they are 2 identical charges. It could be 2 different charges of the same amount but for 2 completely different items.

    If they are identical posted charges, you can go to https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund
    to submit a refund request.
Thema:

Billing

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